Senior Technical Lead
Infinite Computer Solutions · Bengaluru · onsite · Posted 24d ago
Not disclosed10–15 yrsfulltimeSourced from
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About this role
Job Description
Job Description – Endpoint Solutions Lead / Architect (EUC Tower Lead)
Role Overview
The Endpoint Solutions Lead is responsible for end-to-end ownership of the Endpoint (EUC) tower, covering:
Windows Endpoint (SCCM / Intune)
Apple Endpoint (JAMF / macOS / iOS)
VDI (Citrix / AWS WorkSpaces / AppStream)
Print Services (Enterprise Print Infrastructure)
This role combines technical leadership, delivery ownership, client engagement, and escalation management to ensure a stable, secure, and high-performing end-user environment.
Key Responsibilities
End-to-End Tower Ownership
Own Overall Delivery Of Endpoint Services
Device management (Windows & Apple)
VDI platforms (Citrix / AWS)
Print infrastructure
Ensure Services Meet
SLA / KPI targets
Security and compliance standards
Drive service stability and continuous improvement
Technical Leadership (Hands-On)
Act as technical authority (L3/L4 escalation) across all endpoint technologies
Provide Guidance On
SCCM / Intune architecture and co-management strategy
JAMF and Apple ecosystem design
Citrix / AWS VDI optimization
Print infrastructure standardization
Review And Approve
Complex changes
Architecture decisions
Major deployments
Client & Stakeholder Management
Act as primary technical interface for client stakeholders
Lead
Service reviews (weekly/monthly)
Technical discussions and escalations
Translate technical issues into business impact language
Build client confidence through proactive insights and roadmap
Escalation & Major Incident Management
Own critical escalations (P1/P2 incidents) across Endpoint tower
Lead technical bridge calls during outages
Ensure
Quick triage and resolution
Clear communication to stakeholders
Drive RCA and preventive actions
Service Improvement & Transformation
Drive Initiatives Such As
Intune-first / modern endpoint transformation
Apple zero-touch deployment (ABM + JAMF)
VDI optimization and cloud adoption (AWS)
Print standardization and reduction of legacy issues
Reduce
Ticket volume
Repeat incidents
Manual effort
Automation & Standardization
Promote Automation Using
PowerShell / scripting
Endpoint management tools
Standardize
Application packaging
Patch management processes
Policy configurations
Drive engineering mindset vs support mindset
Team Leadership & Capability Building
Lead L1, L2, and L3 teams across Endpoint tower
Mentor and upskill team members
Conduct
Technical reviews
Performance evaluations
Improve technical depth and ownership mindset in team
Governance, Compliance & Reporting
Define And Track KPIs
Patch compliance
Endpoint health
VDI performance
Ticket trends
Ensure audit readiness and compliance adherence
Provide structured reports and insights to stakeholders
Required Skills & Qualifications
Technical Expertise (Must-Have Breadth + Depth)
Strong Hands-on Experience In
SCCM / Intune (co-management, patching, packaging)
JAMF / Apple device management
Citrix VDI (CVAD / DaaS) + exposure to AWS VDI
Active Directory, GPO, endpoint security
Good Understanding Of
Networking fundamentals
Identity & access (Azure AD / Entra ID)
Architecture & Strategy
Ability To Design
Endpoint management architecture
VDI solutions (on-prem + cloud)
Strong Understanding Of
Modern endpoint trends (Intune-first, zero-touch)
Hybrid environments
Automation & Tools
Strong Scripting
PowerShell (mandatory)
Exposure To
APIs / automation frameworks (preferred)
Process & Governance Strong ITIL Knowledge
Incident, Problem, Change, Service Improvement
Experience In
CAB
RCA
SLA governance
Leadership & Soft Skills (Critical)
Strong client-facing communication (must handle US stakeholders confidently)
Decision-making under pressure (especially during outages)
Ability to challenge and improve existing setups
Ownership mindset (not reactive, but proactive)
Experience & Education
10–15+ years of experience in Endpoint / EUC / Infrastructure
5+ years in leadership / architect role
Bachelor's degree in IT or related field
Certifications (strong Advantage)
Microsoft (MD-102 / AZ-104)
JAMF certifications
Citrix certifications
AWS (Solutions Architect – Associate)
Key Performance Indicators (KPIs)
Overall Endpoint SLA adherence
Patch compliance (>95–98%)
Reduction in repeat incidents
VDI performance (login time, session stability)
Endpoint compliance & security posture
CSAT improvement
Automation adoption
What Good Looks Like in This Role
Endpoint environment is stable, predictable, and scalable
Strong Reduction In
Ticket volume
Escalations
Clear Roadmap Toward
Modern endpoint (Intune-first)
Apple automation (zero-touch)
Cloud VDI adoption
High client confidence and minimal escalations
Qualifications
Graduation
Range Of Year Experience-Min Year
7
Range Of Year Experience-Max Year
10
Job Description – Endpoint Solutions Lead / Architect (EUC Tower Lead)
Role Overview
The Endpoint Solutions Lead is responsible for end-to-end ownership of the Endpoint (EUC) tower, covering:
Windows Endpoint (SCCM / Intune)
Apple Endpoint (JAMF / macOS / iOS)
VDI (Citrix / AWS WorkSpaces / AppStream)
Print Services (Enterprise Print Infrastructure)
This role combines technical leadership, delivery ownership, client engagement, and escalation management to ensure a stable, secure, and high-performing end-user environment.
Key Responsibilities
End-to-End Tower Ownership
Own Overall Delivery Of Endpoint Services
Device management (Windows & Apple)
VDI platforms (Citrix / AWS)
Print infrastructure
Ensure Services Meet
SLA / KPI targets
Security and compliance standards
Drive service stability and continuous improvement
Technical Leadership (Hands-On)
Act as technical authority (L3/L4 escalation) across all endpoint technologies
Provide Guidance On
SCCM / Intune architecture and co-management strategy
JAMF and Apple ecosystem design
Citrix / AWS VDI optimization
Print infrastructure standardization
Review And Approve
Complex changes
Architecture decisions
Major deployments
Client & Stakeholder Management
Act as primary technical interface for client stakeholders
Lead
Service reviews (weekly/monthly)
Technical discussions and escalations
Translate technical issues into business impact language
Build client confidence through proactive insights and roadmap
Escalation & Major Incident Management
Own critical escalations (P1/P2 incidents) across Endpoint tower
Lead technical bridge calls during outages
Ensure
Quick triage and resolution
Clear communication to stakeholders
Drive RCA and preventive actions
Service Improvement & Transformation
Drive Initiatives Such As
Intune-first / modern endpoint transformation
Apple zero-touch deployment (ABM + JAMF)
VDI optimization and cloud adoption (AWS)
Print standardization and reduction of legacy issues
Reduce
Ticket volume
Repeat incidents
Manual effort
Automation & Standardization
Promote Automation Using
PowerShell / scripting
Endpoint management tools
Standardize
Application packaging
Patch management processes
Policy configurations
Drive engineering mindset vs support mindset
Team Leadership & Capability Building
Lead L1, L2, and L3 teams across Endpoint tower
Mentor and upskill team members
Conduct
Technical reviews
Performance evaluations
Improve technical depth and ownership mindset in team
Governance, Compliance & Reporting
Define And Track KPIs
Patch compliance
Endpoint health
VDI performance
Ticket trends
Ensure audit readiness and compliance adherence
Provide structured reports and insights to stakeholders
Required Skills & Qualifications
Technical Expertise (Must-Have Breadth + Depth)
Strong Hands-on Experience In
SCCM / Intune (co-management, patching, packaging)
JAMF / Apple device management
Citrix VDI (CVAD / DaaS) + exposure to AWS VDI
Active Directory, GPO, endpoint security
Good Understanding Of
Networking fundamentals
Identity & access (Azure AD / Entra ID)
Architecture & Strategy
Ability To Design
Endpoint management architecture
VDI solutions (on-prem + cloud)
Strong Understanding Of
Modern endpoint trends (Intune-first, zero-touch)
Hybrid environments
Automation & Tools
Strong Scripting
PowerShell (mandatory)
Exposure To
APIs / automation frameworks (preferred)
Process & Governance Strong ITIL Knowledge
Incident, Problem, Change, Service Improvement
Experience In
CAB
RCA
SLA governance
Leadership & Soft Skills (Critical)
Strong client-facing communication (must handle US stakeholders confidently)
Decision-making under pressure (especially during outages)
Ability to challenge and improve existing setups
Ownership mindset (not reactive, but proactive)
Experience & Education
10–15+ years of experience in Endpoint / EUC / Infrastructure
5+ years in leadership / architect role
Bachelor's degree in IT or related field
Certifications (strong Advantage)
Microsoft (MD-102 / AZ-104)
JAMF certifications
Citrix certifications
AWS (Solutions Architect – Associate)
Key Performance Indicators (KPIs)
Overall Endpoint SLA adherence
Patch compliance (>95–98%)
Reduction in repeat incidents
VDI performance (login time, session stability)
Endpoint compliance & security posture
CSAT improvement
Automation adoption
What Good Looks Like in This Role
Endpoint environment is stable, predictable, and scalable
Strong Reduction In
Ticket volume
Escalations
Clear Roadmap Toward
Modern endpoint (Intune-first)
Apple automation (zero-touch)
Cloud VDI adoption
High client confidence and minimal escalations
Qualifications
Graduation
Range Of Year Experience-Min Year
7
Range Of Year Experience-Max Year
10
Sourced from foundit
Skills
ITILcitrixnetworking fundamentalsActive Directorygpoamazon web servicesJamfIntuneSCCMEntra IdAzure ADautomation frameworksEndpoint SecurityPowershell
About Infinite Computer Solutions
Infinite Computer Solutions
IT Services & Consulting
15k+
employees
2001
25 years old
Bangalore / Bengaluru, Karnataka
India
About
A global leader in IT and digital engineering services, emphasizing cloud and AI to deliver impactful solutions across various sectors.
Industries
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Culture
3.0
Career growth
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Work-life
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