Senior Technical Documentation Specialist

Summary:

The Senior Technical Documentation Specialist leads the creation and strategy of high-impact technical content across multiple products and audiences. This role partners closely with cross-functional teams to ensure documentation is technically accurate, user-focused, and aligned with business and product goals. The ideal candidate is a seasoned technical writer who can drive complex content initiatives, mentor others, and elevate documentation standards across the organization.
Duties & Responsibilities:

• Own the end-to-end documentation process for complex features and systems, from planning to publication
• Collaborate with product managers, engineers, designers, and support teams to gather information and shape content strategy
• Critically evaluate requirements by asking the right questions to gather complete and precise information.
• Write and maintain user guides, product documentation, API references, and onboarding materials for a variety of audiences
• Define and enforce documentation standards, templates, and workflows across the team
• Review and mentor contributions from junior writers and SMEs to ensure consistency and quality
• Contribute to knowledge-sharing initiatives and help evolve the documentation function as a strategic partner
  

Qualifications:

• 68 years of experience in technical writing or content development in a software or SaaS environment
• Proven ability to manage multiple documentation projects with competing deadlines
• Expert-level proficiency with documentation tools and systems (e.g., Confluence, Git, Markdown, CMS platforms)
• Strong understanding of technical concepts, APIs, and software development processes
• Excellent communication, project management, and collaboration skills
• Bachelor’s degree in English, Communications, Technical Writing, Computer Science, or a related field