Senior Technical Customer Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Customer Support Engineer based in India.

Join a global Support Engineering team helping customers solve complex technical challenges across data, cloud, and distributed systems. You will serve as a trusted technical partner to users and prospects across India, APJ, and EMEA. The role combines hands-on troubleshooting, customer engagement, technical guidance, and collaboration with engineering and product teams. You will work across support cases, chat, Slack, community channels, calls, and virtual meetings to deliver timely and effective solutions. Beyond resolving issues, you will contribute to documentation, training, technical content, and improvements to support processes. This is an opportunity to deepen your expertise in databases, OLAP, cloud-native technologies, and large-scale distributed systems. You’ll thrive in a highly collaborative, remote environment where curiosity, ownership, empathy, and continuous learning are valued.

Accountabilities: Provide first-line technical support and guidance to users, customers, and prospects through tickets, chat, Slack, community channels, calls, and virtual meetings.

Troubleshoot and resolve complex technical issues while maintaining professional communication and meeting established Service Level Agreements.

Develop practical solutions across cloud and open-source data platforms and share knowledge through documentation, knowledge bases, blogs, webinars, meetups, training, and community resources.

Collaborate closely with global Support, Engineering, Go-to-Market, and Product Management teams to identify customer needs and influence product functionality.

Support both pre-sales and post-sales activities, including technically complex proof-of-concept engagements and customer-facing initiatives.

Build strong, trusted relationships with customers, partners, and internal stakeholders by demonstrating technical expertise, responsiveness, and empathy.

Participate in regional and global support coverage, maintaining availability according to schedules required for high-quality 24x7 service.

Mentor colleagues and contribute to team training, knowledge sharing, and the continuous development of technical support capabilities.

Identify opportunities to improve support workflows, tools, documentation, and processes as the regional support organization grows.

Stay current with emerging technologies, customer use cases, database architectures, and cloud-native practices to continuously strengthen technical expertise.

Requirements

Previous technical experience in a customer-facing or engineering role such as Technical Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.

Strong technical breadth and depth in areas relevant to modern data platforms, such as SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, and Docker.

Hands-on experience troubleshooting technical issues and translating complex engineering concepts into clear, practical solutions for customers.

Strong written and verbal English communication skills, with the ability to communicate effectively through documentation, chat, calls, and virtual meetings.

Ability to work effectively in a fully remote, globally distributed environment with reliable connectivity and strong self-management.

Willingness and availability to participate in schedules supporting 24x7 global customer coverage.

Strong analytical and problem-solving skills, with the ability to investigate challenging technical issues and drive them toward resolution.

Customer-focused mindset with strong empathy, teamwork, ownership, curiosity, and relationship-building skills.

Ability to learn quickly and continuously expand knowledge across databases, cloud infrastructure, distributed systems, and related technologies.

Experience with the relevant open-source data ecosystem is advantageous, particularly as a user, contributor, or community participant.

Experience with AWS, Azure, or GCP is a plus.

Familiarity with data pipeline and streaming technologies such as Kafka, Kinesis, Spark, RabbitMQ, or similar platforms is beneficial.

Direct experience with ClickHouse or comparable OLAP/database-as-a-service technologies is an advantage.

Benefits

Flexible, remote-friendly work environment within a globally distributed organization operating across multiple countries.

Employer contributions toward healthcare.

Equity or stock options for new team members.

Flexible time-off arrangements, with country-specific leave entitlements.

$500 home-office setup allowance for remote employees.

Opportunities to participate in global company gatherings and build relationships with colleagues in person.

Exposure to complex, large-scale data, cloud, and distributed-system technologies.

Opportunities for technical growth through mentoring, knowledge sharing, customer-facing challenges, and continuous learning.

The chance to contribute to a rapidly growing technical organization and help shape support processes and culture as the regional presence expands.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1