Senior Technical Consultant

Making a career change is a big decision.

Why consider Aptos? Become a part of a team that is passionate about creating and delivering cutting-edge solutions for retailers worldwide. At our company, we’re dedicated to supporting your career aspirations and helping you exceed your goals. You’ll benefit from industry-leading training, global development opportunities, and the chance to collaborate within a diverse culture across our offices in nine countries. Our inclusive culture reflects our purpose: to make a difference for every colleague, every client, every day. As a leading provider of Unified Commerce solutions for retail, our technology empowers top retail brands by optimizing product management, promotions, merchandising, and store operations. With the global shift toward our cloud-native, microservices architecture, opportunities for career growth have never been more exciting. Today, more than 100,000 retail stores in fashion, grocery, footwear, general merchandise, discount, and sporting goods rely on our solutions to generate nearly $2 trillion in annual revenue. We hope you’ll join us in driving innovation and delivering impactful solutions as we continue leading the Unified Commerce revolution.

Position Summary Aptos’ Release Management Office is looking for a Senior Upgrade Engineer with 5–8 years of experience to lead the creation, maintenance, and transformation of upgrade scripts and processes for Aptos CORE and STORE products, including migration to modern deployment approaches.

Responsibilities

• Lead the design, creation, and maintenance of robust upgrade scripts and processes for CORE and STORE platforms.
• Collaborate with Product Development to transform and migrate upgrade processes to Docker containerization and other modern deployment methods.
• Execute complex implementations and upgrades, ensuring minimal disruption to client operations.
• Maintain, troubleshoot, and optimize automation scripts using PowerShell and Python for deployment and configuration.
• Install, configure, and manage SaaS product releases, including using DSC for deployments.
• Provide L2/L3 technical support, including root cause analysis (RCA) and resolution for escalated issues related to upgrades and hotfixes.
• Create and maintain comprehensive documentation for system configurations, procedures, processes, and troubleshooting guides.
• Work closely with development and support teams to facilitate smooth upgrades and resolve technical issues.
• Mentor junior engineers and provide guidance on best practices.
• Willingness to work in shifts as required to support global operations or critical project timelines.

Qualifications

• 5–8 years of relevant experience in software upgrades, deployment automation, and process transformation.
• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Strong expertise in scripting languages (PowerShell, Python), automation frameworks, and containerization (Docker).
• Proven ability in advanced troubleshooting, RCA, and implementing solutions for complex technical issues.
• Prior experience in retail environments is a plus.
• Experience with virtualization technologies such as VMware and Hyper-V is an added advantage.
• Excellent verbal and written communication skills, able to articulate complex technical concepts to both technical and non-technical audiences.
• Experience mentoring and training junior staff.
• Strong leadership, collaboration, and project management skills. We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you provide to us will be processed in accordance with our Candidate Privacy Notice. Submit your resume today!