Senior Technical Consultant

Responsibilities

• Provide L2 support for Outlook, Exchange Online (Mail), Teams, SharePoint Online, OneDrive, and Microsoft Copilot.
• Troubleshoot and resolve email, calendar, mailbox, and Outlook client issues.
• Support Microsoft Teams meetings, chat, channels, calling, and collaboration features.
• Troubleshoot OneDrive synchronization, sharing, storage, and file recovery issues.
• Troubleshoot Microsoft Entra ID (Azure AD) including user accounts, groups, MFA, and access management.
• Perform Discovery, Analysis, Design, Implementation, Testing and deployment of solutions.
• Troubleshoot and resolve: Mail flow issues, Security incidents (phishing, malware, spoofing), Intune deployment and compliance issues.
• Provide support for Microsoft Excel, Word, PowerPoint, and other Office applications.
• Assist users with Microsoft Copilot onboarding, access, and functionality issues.
• Support Power Platform services including basic troubleshooting of Power Apps and Power Automate.
• Monitor service health, investigate incidents, and perform root cause analysis for recurring issues.
• Handle service requests and incidents within agreed SLAs and ITIL processes.
• Create and maintain technical documentation, SOPs, and knowledge base articles.
• Coordinate with Microsoft support and L3 teams for complex issue resolution.

Requirements

• Minimum 4+ years of experience in Microsoft 365 (Outlook, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID (Azure AD) and Microsoft Copilot).
• Experience in managing SharePoint Online sites, permissions, document libraries, and access-related issues, perform user provisioning, deprovisioning, password resets, and account administration.
• Experience in managing and troubleshooting Microsoft 365 licensing, subscription assignments, and license compliance.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.