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    Job · 21686728

    PUNE · FULLTIME

    Senior Technical Consultant - SNOW - ITSM & ITOM _ 13208

    Fujitsu

    Fujitsu

    Pune · onsite · Posted 1d ago

    Sourced fromNaukri
    Undisclosed5–10 yrsfulltimePune

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role

    DEVELOPMENT | ITSM/ITOM | API INTEGRATION

    Company Profile
    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. If that's you, then we would love you to join us!

    Role Overview
    The ServiceNow (SNOW) ITSM and ITOM Developer is responsible for designing, developing, configuring, and maintaining solutions on the SNOW platform, with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. This role supports automation, process optimization, and integration of IT workflows to enhance service delivery, operational efficiency, and reliability.

    Key Responsibilities

  1. Develop and configure SNOW ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules
  2. Implement and optimize workflows, business rules, UI policies, and automation for ITSM and ITOM processes
  3. Design and maintain integrations with external systems (e.g., Active Directory, monitoring tools, cloud platforms) using REST, SOAP, and APIs
  4. Manage and enhance the Configuration Management Database (CMDB), ensuring data integrity and alignment with the Common Service Data Model (CSDM)
  5. Implement and manage SNOW Discovery and Service Mapping to identify and maintain Configuration Items (CIs)
  6. Troubleshoot and resolve complex issues related to SNOW ITSM and ITOM modules
  7. Collaborate with IT teams, stakeholders, and end users to gather requirements and deliver effective solutions
  8. Maintain technical documentation for configurations, customizations, and integrations
  9. Ensure compliance with IT security standards, best practices, and governance requirements
  10. Participate in agile development processes, including sprint planning, reviews, and daily stand-ups
  11. Required Skills and Qualifications

  12. Bachelor's degree in Computer Science, Information Technology, or a related field
  13. 5+ years of hands-on experience in SNOW development, with a focus on ITSM and ITOM modules
  14. Proficiency in JavaScript, SNOW Glide scripting, HTML, and CSS
  15. Strong understanding of IT Service Management (ITSM) concepts, ITIL framework, and IT Operations Management (ITOM) practices
  16. Experience with SNOW Discovery, Event Management, and CMDB lifecycle management
  17. Experience with API integrations (REST, SOAP) and SNOW IntegrationHub
  18. Familiarity with SNOW development tools (Flow Designer, Studio IDE, Update Sets)
  19. SNOW certifications (CSA, CAD, ITSM, ITOM Implementation Specialist) are preferred
  20. Preferred Qualifications

  21. Experience with cloud-native infrastructure and cloud discovery tools
  22. Knowledge of SNOW Agent Client Collector (ACC) and advanced CMDB features
  23. Experience in agile methodologies (Scrum, Kanban)
  24. Strong analytical, problem-solving, and communication skills
  25. Time Zone : 8.00 am to 5.00 pm (Central Time Zone)
  26. Relocation Supported: Yes
    Visa Sponsorship Approved: No

    Sourced from naukri

    Section · 02

    Skills

    AutomationAgileCommon Service Data ModelActive Directoryagile developmentcloud platformsconfiguration managementapisCMDBCADCSDMCSScloudCommunication SkillscomplianceEvent ManagementAPI Integration

    Section · Company

    About Fujitsu

    Fujitsu

    Fujitsu

    IT Services & Consulting

    10.6k+

    employees

    1935

    91 years old

    Bangalore/Bengaluru, Karnataka

    India

    About

    Fujitsu makes the world more sustainable by building trust in society through innovation.

    Industries

    IT Services & ConsultingSoftware Product

    Employee ratings

    2,953 reviews

    3.8/ 5

    Culture

    3.8

    Career growth

    3.0

    Work-life

    4.1

    Employees rate it well for

    Work Life Balance447Work Culture271Senior Management265Salary223Job Security187

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