Senior Technical Author

Role & responsibilities

Key responsibilities
• Write and maintain User Guides, Installation Guides, Developer Guides, API documentation, and Release Notes.
• Validate documentation against the user interface and product functionality.
• Analyse and redesign documentation for improved usability.
• Create HTML help systems using MadCap Flare or similar tooling.
• Provide guidance and mentorship to other technical authors on best practices, tools, and writing standards.
• Implement content reuse and single-sourcing strategies to ensure documentation scalability.
• Collaborate with engineering and product teams to understand new functionality and document it accurately.
• Apply industry-standard style guides (Microsoft, Chicago) consistently across all documentation.
• Review, edit, and validate AI-generated documentation outputs including inline docs, changelogs, and API references — for accuracy, completeness, and alignment with IQGeo style standards.
• Collaborate with engineering to define and refine prompt templates used in automated documentation workflows triggered on each merge.
• Apply structured prompt engineering to generate first-draft documentation from specifications, API definitions, and engineering notes, validating outputs against actual product behaviour before publication.
• Use AI-assisted tooling to scan documentation sets for terminology inconsistencies, broken cross-references, and outdated content, prioritising remediation across the documentation suite.
• Develop and maintain AI documentation governance practices covering approved tooling, confidentiality guidelines for content shared with external AI services, and validation steps appropriate to each document type.
• Create visuals to explain concepts and processes.

Essential Qualifications & Experience
You must have all of the following:
• Significant experience building and maintaining product documentation including User Guides, Installation Guides, Developer Guides, and Release Notes.
• Experience creating technical documentation using MadCap Flare or a similar tool.
• Experience validating product documentation against the related product.
• An eye for verbal consistency and an appreciation of tone and style.
• Knowledge of handling documentation as "code" (content reuse and future-proofing techniques).
• Single sourcing to produce different variants of documentation from the same source.
• An understanding of responsive layouts and ability to apply techniques to display content on different types of devices.
• Quality proofreading skills and attention to detail.
• Experience working with agile development teams to understand functionality to be documented.
• Excellent oral and written communication skills.
• Experience using industry-standard style guides like Microsoft or Chicago Manuals of Style.
• Fluent written and spoken English.
Desired Qualifications & Experience
Ideally, you'll have some of the following:
• Experience analysing and redesigning documentation for improved usability.
• Experience producing API documentation.
• Experience producing documentation for mobile applications.
• Experience with Geospatial Information Systems (GIS) or web mapping.
• Experience within the telecommunications and/or utilities industries.
• Experience working in an Agile environment.
• Writing for a global audience.
• Writing for translation and localisation.
• Experience using Git or other distributed version control systems.
• Experience mentoring or guiding other technical authors.
• Experience using AI tools (such as AI writing assistants or LLM-based drafting workflows) within a documentation workflow, with a clear understanding of their limitations and the need for human validation.
• Familiarity with structuring documentation for LLM consumption as well as human readers — including the use of clear headings, explicit context, and structured formats that improve AI retrieval accuracy.
Education
Bachelor's degree from an accredited university in English, Communications, Computer Science, or a related field; or equivalent industry experience.