Senior Technical Analyst

We at Dexian India reviewing your profile for a Senior Technical Analyst - Mainframe Operations with Hands-on 7 years of experience in CA7 Console, Mainframe Operations, Command Center Operations, Batch & Console Monitoring, IPL (Initial Program Load) exposure, Mainframe Batch Jobs Monitoring, and operational support experience.

Role Description:

Senior Consultant - Technology Operations Center – Mainframe Operations

Key Responsibilities:

• Excellent written and oral communications, phone etiquette, and soft skills.
• Core responsibility is to Lead, Monitor and report IT Applications, System issues to Application team and Business proactively.
• Has good working experience of Mainframe Operations, CA7 console. Understanding of Command Center Operations.
• Good working knowledge of IT Infrastructure, IT Application Monitoring tools, track anomalies to relevant stakeholders.
• Clear understanding of Technical concepts and has working knowledge of troubleshooting and analysis of network, applications, systems, and device issues.
• Should have knowledge to be able to guide all team members in all aspects of teams operations and problem solve. Pursue follow-ups in a collaborative manner with partners. And lead and direct the work of others as an informal technical leader.
• Thorough investigation of issues and appropriate documentation and escalation, if needed.
• Should work as a team player, shows initiative, and has a strong desire to share knowledge with others.
• Maintains high quality of work; able to multitask in a fast-paced environment.
• Good understanding of ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
• Suggest or implement improvements to team processes and procedures.

Skills & Experience:

• Good understanding of the Command Center Operations, Mainframe Operations, CA7, Control M, Balancing and Scheduling, Java, Elastic search and Kibana: Application health, system availability, latency, performance, and end-to-end monitoring.
• Previous experience monitoring and troubleshooting critical systems.
• Working knowledge of any 5 of this software: Mainframe, Dynatrace, Tivoli, SolarWinds, Meraki, SCOM, ServiceNow.

Education:

• Graduate – bachelor's degree (Engineering preferred)
• Preferred certifications: Any Monitoring tool certifications.

Other:

• Flexibility, sound technical skills, high aptitude, positive attitude, strong inter-personal skills, excellent communication, and time management skills

Competencies:

• Make sound business decision
• Embrace Change
• Build strong Partnership
• Get results
• Act Strategically
• Lead & cultivate talent

Work location: Hyderabad

Shift: 24/7 Rotational Shift. Hybrid - 3 days work from office.