Senior Team Member

Job Description:

About Us:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

To be used for regulated roles : Entry level individual contributor position where the incumbents key responsibilities may include operational, service, administrative, technical support, basic level reporting, call center support and reviewing/processing transactions in Operations or Support. Possesses communication, problem solving and general PC skills. Has the responsibility to ensure quality service and effective support for the assigned functions, internal and/or external business partners and customers by following established procedures. Receives general guidance and direction. Incumbents would be Graduates / Post Graduates with 0-18 months of work experience.

Job Description*

• Review registration requests received through the R&L request site and assign cases systematically for processing.
• Validate employee's data and supporting documentation required for the FINRA U4 registration process.
• Identify missing, incomplete, or expired information and follow up with relevant stakeholders for timely resolution.
• Coordinate with the Disclosure team through manual email communication for review and clearance of applicable cases.
• Support onboarding of associates moving into registered roles by ensuring timely completion of registration requirements.
• Maintain accuracy while processing registration records, ensuring information is complete and aligned with process guidelines.
• Work with internal teams, LOB partners, and branch offices to resolve registration-related queries within defined timelines.
  
  

Responsibilities*

• Take ownership of assigned registration cases and ensure timely completion within defined SLA.
• Review and validate associate information, documents, and registration details with high accuracy.
• Follow up with LOB partners, branch offices, and internal teams to resolve missing or incomplete information.
• Coordinate with the Disclosure team for review, clarification, and clearance of applicable cases.
• Maintain focus on quality and deliver error-free processing with strong attention to detail.
• Track pending items and proactively escalate delays, exceptions, or process gaps to the appropriate team.
• Ensure all activities are performed in line with process guidelines, regulatory requirements, and internal controls.
  
  

Requirements*

• Education* Any Graduate
• Certifications If Any NA
• Experience Range* 18 to 48 Months
• Mandatory skills*
• Experienced individual with good logical reasoning skills
• Strong written & analytical skills with great attention to details
• Communication skills - verbal
• Email interpretation
• Excellent interpersonal skills, positive attitude, team-player
• Willingness to learn and adapt to changes.
• 7. Knowledge of Wealth Management and Investment Products, Work under pressure
  
  

Desired skills* NA

Work Timings*11:30AM to 22:30PM Window (subject to change as per business requirement)