Senior Systems Support Executive

Job Summary

The Sr. SSE is responsible for IT Infrastructure Management (ensuring >95% uptime of all hardware, network, cloud, and software systems) and Information Security Posture Standards Management (serving as APT's designated ISMS custodian in alignment with ISO 27001:2022). The role requires relevant experience and demands a balance of deep technical expertise, security governance ownership, and cross-functional collaboration.

Responsibilities

• IT Infrastructure Management
  • Troubleshoot minor and major hardware breakdowns and ensure >95% uptime by providing immediate rectification support self or through external vendors for repair / replacement.
  • Manage (installation, configuration, and support) all network devices, cloud servers, physical servers, software licenses, software databases, security solutions (anti-virus, etc.), and other business software / subscriptions on various computers, Cloud Systems (AWS), and laptops with >95% uptime, including Data Backup and Production Backup.
  • Install, configure, and monitor system hardware, software, and networks on a routine basis to ensure optimal performance and application of security patch updates.
  • Monitor system performance, capacity, and availability proactively identify and resolve performance bottlenecks; prepare setup for VAPT (Vulnerability Assessment and Penetration Testing).
  • Evaluate and procure hardware servers, computers, laptops, peripheral devices, security automation tools / gadgets, etc. on behalf of the company with due approval on cost.
  • Evaluate and procure software solutions, licenses, domains from registrars, and subscriptions on behalf of the company.
  • Extend support for on-site email installation and remote email server management / rectification.
  • Management and maintenance of Data Backup and Restoration checks for on premise and cloud systems as per defined policy / process.
  • Management of company's data and voice communication systems in liaison with AMC Partner / UPS / Cables.
  • Manage physical positioning and inventory of computers, laptops, peripherals, and software maintain an accurate and up-to-date Asset Inventory at all times.
  • Timely submissions of internal reports, Subscription Renewal tracking and timely submission of CSP Evaluation with required details to the Reporting Head.
  • Update all relevant trackers on a daily basis; raise CRF requests; perform Incident Reporting and timely escalation to the Reporting Head.
• Information Security Posture Standards Management
  • Own and maintain APTs Information Security posture across the organization in accordance with ISO 27001:2022 (ISMS) standards as the designated custodian within APT.
  • Document system configurations, procedures, and troubleshooting steps ensuring accurate and up-to-date documentation including Knowledge Base (KB), Trackers, Asset Inventory, and all components of the Network Diagram, as per the ISO process.
  • Remediate OS and other security vulnerabilities on a proactive basis; apply security patches and updates within defined TATs; maintain a Vulnerability Register.
  • Implement and enforce APTs Information Security Policy across all staff covering data handling, access controls, acceptable use, and password management.
  • Formulate and maintain IT Audit Checklists; undertake periodic technical audit checks of hardware, software, and network infrastructure; report findings to Reporting Head.
  • Sensitize company staff on cyber threats, vulnerabilities, and best security practices for data management conduct ISMS Awareness / InfoSec Awareness sessions for all staff including new joinees and freshers.
  • Coordinate with external IT auditors, ISO consultants, and certification bodies during ISMS audits, surveillance audits, and renewal audits compile and submit required evidence, records, and documentation.
  • Maintain and update the Risk Register, Business Continuity Plan (BCP), and Disaster Recovery (DR) documentation as per ISO 27001 requirements.
  • Ensure access control management provisioning, modification, and de-provisioning of system access for all employees, including joiners, transfers, and leavers within defined TATs.
  • Monitor and report on key Information Security metrics / KPIs to the Reporting Head on a periodic basis.
• Team Support Knowledge Management
  • Provide training and documented Knowledge Base (KB) to junior team members and new joiners covering IT Infra processes, ISMS sessions, and systems orientation.
  • Advice the Reporting Head on best management practices for internal systems infrastructure and information security posture.
  • Provide weekend / extended support in cases of critical infrastructure incidents or security events.
  • Carry out multitasking and prioritization of tasks effectively to meet deadlines or as directed by the Reporting Head.

Requirements

• B.Sc. / B.Sc. (IT) / B.E. / B.Tech. / BCA / Computer Diploma / Technical Graduate or equivalent qualification.
• Minimum 3+ years of hands-on experience in Systems, Hardware, Network, and Information Security Management.
• In-depth knowledge of installing, configuring, and maintaining various hardware and network devices (network switches, access points, routers, firewalls, printers, scanners, etc.) is a pre-requisite.
• In-depth knowledge of installing and maintaining various OS and SQL / Oracle databases is a pre-requisite.
• In-depth knowledge of Windows Server environments (DNS, Active Directory, Domain Control, IIS, and Group Policy) is a pre-requisite.
• Working knowledge of cloud platforms (AWS / Azure / GCP) cloud server management, cloud backup, and cloud security configurations.
• Sound knowledge and practical experience of ISO 27001.