Senior Systems Support Engineer(Node)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Systems Support Engineer(Node) based in India.

This role offers an opportunity for an experienced systems engineer to ensure the stability, reliability, and performance of complex application environments. You will work at the intersection of software development, DevOps, and operations to resolve challenges and improve system delivery. The position combines technical troubleshooting, incident management, automation, and continuous improvement within collaborative engineering teams. You will contribute to building resilient systems, implementing best practices, and delivering high-quality solutions for impactful client projects. With exposure to modern cloud platforms, monitoring tools, and advanced engineering practices, you will continuously expand your technical expertise. This opportunity is ideal for engineers who enjoy solving complex problems, mentoring others, and driving operational excellence in dynamic environments.

Accountabilities:: As a Senior Systems Support Engineer, you will be responsible for maintaining the operational health of application systems, resolving incidents, and improving reliability through strong engineering practices. You will collaborate with development teams and stakeholders to ensure systems remain stable, scalable, and aligned with business needs.

Manage incident response processes, investigate production issues, and implement corrective actions to maintain system availability.

Analyze application monitoring data, metrics, and reports to identify trends, risks, and improvement opportunities.

Troubleshoot complex application systems and perform root cause analysis for business-impacting issues.

Apply DevOps practices and tools to deploy, maintain, and improve software systems efficiently.

Support continuous delivery practices to enhance software quality and accelerate value delivery.

Implement effective logging, monitoring, alerting, and observability practices to improve system performance.

Follow engineering standards and best practices to increase operational efficiency, reliability, and scalability.

Work with cloud platforms and infrastructure tools to optimize application environments.

Contribute to bug fixes, system enhancements, and improvements while maintaining high-quality standards.

Mentor junior engineers by sharing technical knowledge, best practices, and problem-solving approaches.

Collaborate within agile teams using methodologies such as Scrum or Kanban.

Participate in rotation-based support activities, including 24x7 operational availability when required.

Requirements:

The ideal candidate is a technically skilled systems engineer with strong experience in application support, DevOps practices, and software troubleshooting. You should have a solid understanding of modern architectures, cloud technologies, and engineering processes, along with strong communication and collaboration skills.

Experience working with Node.js and Java programming languages.

Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform.

Experience with scripting languages such as Python or PowerShell.

Strong understanding of software architectures, including monolithic, layered, microservices, and serverless architectures.

Strong debugging and troubleshooting skills with the ability to diagnose complex technical issues.

Experience working with relational databases such as MS SQL, MySQL, or PostgreSQL, as well as non-relational databases.

Experience with containerization technologies such as Docker.

Experience using CI/CD tools such as Jenkins or Azure Pipelines.

Knowledge of application monitoring and observability tools such as Datadog, Prometheus, or Grafana.

Ability to create reliable, well-tested code fixes and application enhancements.

Understanding of cloud best practices related to monitoring, resource optimization, and security.

Experience working in agile development environments.

Strong communication and stakeholder management skills.

Ability to mentor junior team members and promote technical excellence.

Willingness to share technical knowledge through community contributions, blogs, presentations, or other channels is a plus.

Benefits:

Opportunity to work on complex technology projects and innovative engineering solutions.

Collaborative environment with experienced technical professionals.

Access to continuous learning programs and career development opportunities.

Exposure to modern cloud, DevOps, and software engineering practices.

Supportive culture focused on knowledge sharing and professional growth.

Opportunity to mentor others and expand leadership capabilities.

Competitive compensation package and employee benefits.

Career growth opportunities within a global technology environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1