Senior Systems Operations Engineer

Wells Fargo is seeking a Senior Systems Operations Engineer.

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Provides support for moderately complex technical OS and Hardware Support and Maintenance Activities.
• Prior experience of handling production support , handling Linux systems is a must.
• Good understanding of writing Ansible playbooks to simply day to day systems administration work.
• Develop observability dashboard like Grafana , Splunk ServiceNow.
• Troubleshoots network, hardware and software issues using pre-defined guidelines.
• Knowledge on Infrastructure and Remote Administration of various Infrastructure Devices
• Familiar with ticketing and Monitoring tools and Acknowledging the Alerts in time.
• Familiar with Different Components of Infrastructure like Routers, Switches, Servers, SAN and NAS Devices.
• Familiar with Infrastructure Service Management Processes (Incident/Change/Problem Management).
• Knowledge or Certification in any of the OS Platform
• Able to extract the configuration information and Use basic diagnostic tools with Guidance for troubleshooting.
• Ability to Communicate and Co-ordinate with multiple support teams and business communications.
• Ability to make quick and accurate decisions, including the appropriate escalation of critical issues.

• Understand Process and Environments working closely with other senior team members.
• Develop Skills in Specific domain with help of self paced, Instructor led training and mentoring from team members.
• Technical Support and Working Experience in any of Infrastructure Domain.
• Support Knowledge with effective communication Skills.
• Certification or Knowledge on Redhat Linux.