Senior Systems Operations Engineer

Wells Fargo is seeking a Senior Systems Operations Engineer.

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Workplace Technology Experience Hands-on experience with one or more of the following:
• Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Copilot)
• Windows Endpoints, Windows 365, Intune and Endpoint Management
• Software Distribution and Endpoint Management platforms
• Reliability Observability Experience defining SLOs, SLIs, operational KPIs, and reliability measures.
• Experience with enterprise monitoring and observability platforms such as Splunk, ThousandEyes, Azure Monitor, Grafana, Dynatrace, Aternity, or AppDynamics.
• Knowledge of service resiliency, disaster recovery, capacity planning, and performance management.
• Automation Cloud
• Automation experience with PowerShell, Python, Ansible, Terraform, CI/CD, REST APIs, SQL Queries, HTML Coding, etc.,
• Working knowledge of Microsoft Azure and hybrid cloud environments.
• Experience implementing automation and self-healing solutions at scale.

• Serve as a technical support engineer for Workplace Technology Operations with good knowledge on Infrastructure elements.
• Improve service reliability, stability, and end-user experience across Workplace Technology platforms.
• Implement observability, automation, and operational excellence initiatives.
• Partner with engineering teams to embed reliability and operational readiness into platform design.
• Support a 24x7 global environment through strong operational practices and effective incident management.
• Ensure adherence to enterprise security, audit, compliance, and risk requirements.
• Foster a culture of ownership, continuous improvement, innovation, and engineering excellence.