Senior Systems Operations Engineer (Vantage/ZL/Theta Lake)
Wells Fargo · Bengaluru · onsite · Posted 71d ago
Undisclosed3–8 yrsfulltimeSourced from
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About this role
About this role: Wells Fargo is seeking a Senior Systems Operations Engineer
In this role, you will:
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- University degree (B.E. / B.Tech) in Technology.
- Hands on experience of 4+ years in Application and Production Support with hands on experience with Windows/Linux Operating System, Oracle database
- Hands on experience of 3+ years in ZL, Vantage, Theta Lake and Similar platform
- Hands on experience with one or more of these tools - Splunk, App Dynamics, Grafana, Autosys
- Good understanding of Incident Problem Management and Service Now
- Self-starter with good verbal and communication skills
- Strong analytical and problem-solving skills
- Incident Management Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners.
- Problem Management Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
- Oversee and ensure nightly batch completes within agreed business SLAs.
- Fixing the production issues to have zero business impact and ensuring that the SLAs are being met.
- Following documented escalation procedures.
- Performing application health checks and ensuring that all applications are green before the start of business.
- Documenting known production incidents into knowledge base.
- Release co-ordination with stakeholders to ensure smooth deployment into production.
- Participate in BCP/DR activity to ensure BCP readiness of production environment.
- Ensuring all the applications and systems are up and running fine for customers.
- Handling all production support escalations and MIM (Major Incident Management) calls during India day hours and resolving the issue with minimum TTR.
- Guiding your own and partner teams during MIM call.
- Doing trend analysis and taking proactive measures for frequently occurring issues.
- Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.
- Effective Incident and Problem Management
- Run Incident calls taking care of Triage, communication, escalation, root cause analysis
- Work on User support tickets
- Identify automation opportunities and implement them
- Monitor the application, application health checks, observability, defect replication in lower environment, post release checks and validation, Weekend On call responsibility, Build effective documentation
- Identify efficiencies and realize them with process improvements, automation, collaboration with Dev and Operations teams
- Understanding and exposure working in teams implementing Site Reliability Engineering (SRE) best practices
- Documentation of the production SOP and work around
- Reporting around critical production metrics
- Participate in LOB level initiatives
Sourced from naukri
Skills
AutomationobservabilityGrafanaIncident Managementautosysapplication softwareoperating systemFinancial Crimesmajor incident managementdeploymentCommunication SkillsArchitecturecomplianceCustomer RelationshipsLinux
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
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8,681 reviews
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Culture
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