Senior Systems Operations Engineer - L2 Support, UNIX, ITIL, SQL
Wells Fargo · Hyderabad · onsite · Posted 35d ago
Undisclosed4–9 yrsfulltimeSourced from
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About this role
Job Summary
Wells Fargo is seeking a Senior Systems Operations Engineer.
Responsibilities - Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area.
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks.
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
- Work with vendors and other technical personnel for problem resolution.
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Incident Management Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners.
- Problem Management Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
- Oversee and ensure nightly batch completes within agreed business SLAs.
- Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met.
- Following documented escalation procedures.
- Performing application health checks and ensuring that all applications are green before the start of business.
- Documenting known production incidents into knowledge base.
- Release co-ordination with stakeholders to ensure smooth deployment into production.
- Participate in BCP/DR activity to ensure BCP readiness of production environment.
- Ensuring all the applications and systems are up and running fine for customers.
- Handling all production support escalations and MIM (Major Incident Management) calls during India day hours and resolving the issue with minimum TTR.
- Guiding your own and partner teams during MIM call.
- Doing trend analysis and taking proactive measures for frequently occurring issues.
- Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.
- University degree (B.E. / B.Tech) in Technology.
- Hands on experience of 4+ years in Application and Production Support with hands on experience with Windows/Linux Operating System, Oracle database.
- Hands on experience with one or more of these tools - Splunk, App Dynamics, Grafana, Autosys.
- Good understanding of Incident Problem Management and Service Now.
- Self-starter with good verbal and communication skills.
- Strong analytical and problem-solving skills.
Sourced from naukri
Skills
AutomationL2 SupportGrafanaIncident Managementautosysapplication softwareFinancial Crimesmajor incident managementAutomation ScriptingdeploymentCommunication SkillsArchitecturecomplianceCustomer RelationshipsLinuxArtificial Intelligence
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
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Financial Services
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