Senior Systems Engineer

We are seeking an experienced Senior Systems Engineer with strong expertise in LIMS & ELN support, application management, and IT systems administration within the Pharma industry.

Key Responsibilities:

LIMS & ELN Support

• Provide L2/L3 application support for LabWare V7 modules.
• Act as the first level point of contact for all IT administration-related queries from QC and R&D teams.
• Support and troubleshoot ELN functionalities including workbook migration and access management.
• Manage LOT, Sample & Batch Management, Stability, Inventory, Instrument, Scheduler, and Print Management modules.

System Administration & Maintenance

• Manage Application, Web, and Database servers along with related services.
• Perform periodic application server maintenance and troubleshooting activities.
• Monitor application performance, backups, restoration processes, and system health.
• Coordinate with system owners, group IT teams, and vendors for issue resolution.

Instrument & Data Management

• Configure RS232 Instruments integrated with LIMS & ELN systems.
• Manage master data creation, migration, package installation, and application configuration.
• Handle user access management and security controls.

Validation & Compliance

• Participate in qualification and validation activities from an IT perspective.
• Ensure adherence to GxP processes and regulatory compliance standards within the Pharma environment.
• Support periodic application reviews and audit readiness activities.

Incident & Service Management

• Manage incidents, service requests, troubleshooting, and escalation activities.
• Coordinate with vendors for IT-related troubleshooting, enhancements, and support requirements.
• Support report revisions and minor application enhancements in coordination with business teams.

Required Skills & Qualifications:

• 10+ years of experience in Systems Engineering, LIMS, or ELN support.
• Hands-on experience with LabWare V7 modules.
• Strong understanding of Pharma industry processes and GxP compliance.
• Experience in server management, database support, and application troubleshooting.
• Knowledge of:
• User Access Management
• Master Data Management
• Backup & Restoration
• Application Validation & Qualification
• Strong analytical and problem-solving skills.

Preferred Candidate Profile:

• Experience supporting QC and R&D environments.
• Good communication and vendor coordination skills.
• Ability to work in a regulated and compliance-driven environment