Senior Systems Analyst

Job Summary

Responsibilities: Specializes in acting as the primary interface between Technology and specific business areas. Identifies and analyzes business needs, conducts requirements gathering, and defines scope and objectives. Makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology. Specializes in the evaluation of business problems and potential for automated solutions. Assists in identifying, evaluating and specification development for systems and procedures that are cost effective and meet requirements. Executes unit, integration and acceptance testing for systems that meet business needs. Analyzes business reporting, systems data, and relevant performance data to provide business and IT leaders insights to support decision making Identifies opportunities for process improvements, systems integration, and technology solutions that address business partners needs

Responsibilities

• Specializes in acting as the primary interface between Technology and specific business areas. Identifies and analyzes business needs, conducts requirements gathering, and defines scope and objectives.
• Makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
• Specializes in the evaluation of business problems and potential for automated solutions.
• Assists in identifying, evaluating and specification development for systems and procedures that are cost effective and meet requirements.
• Executes unit, integration and acceptance testing for systems that meet business needs.
• Analyzes business reporting, systems data, and relevant performance data to provide business and IT leaders insights to support decision making.
• Identifies opportunities for process improvements, systems integration, and technology solutions that address business partners needs.

Qualifications

Required Qualifications

• 4+ years of hands-on Salesforce administration experience in enterprise or complex multi-cloud environments.
• Strong experience administering Salesforce security, user access, profiles, permission sets, roles, sharing, object permissions, field-level security, and access troubleshooting.
• Strong working knowledge of Salesforce configuration, data model management, declarative automation, Flow Builder, validation rules, page layouts, Lightning App Builder, reports, dashboards, and standard platform capabilities.
• Experience supporting production Salesforce environments, including incident intake, service requests, defect triage, data corrections, release validation, and user support.
• Experience with data quality management, duplicate management, import/export tools, reporting, audit support, and operational controls.
• Applied experience or strong readiness to use Salesforce AI capabilities such as Agentforce, Agentforce Vibes, Prompt Builder, Einstein/AI features, AI-assisted configuration, prompt-driven workflows, or comparable enterprise AI tools.
• Ability to use AI responsibly as an administration and productivity accelerator while validating outputs for data privacy, security, accuracy, business context, governance, and alignment to Gallagher standards.
• Ability to partner effectively with business stakeholders, developers, architects, QA, DevOps, and support teams to deliver reliable Salesforce capabilities.
• Strong analytical, troubleshooting, documentation, and communication skills with the ability to explain platform concepts clearly to technical and non-technical audiences.
• Excellent written and verbal communication skills with the ability to work effectively across India, U.S., and global teams.

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