Senior Systems Analyst

Job Summary

As a Senior Systems Analyst, you are an experienced IT Operations professional who supports application systems OR infrastructure in a specific domain (network, platform, database, workplace). You work as a key member of operations teams, are an expert in ITIL processes, and are proficient in supporting infrastructure.

Responsibilities

• Specialize in a systems monitoring and support as a member of a technical team.
• Keep technical skills up to date and keep track of new technologies
• Basic scripting skill and knowledge to discuss with Systems Engineers
• Participate in root cause analysis of major and significant incidents
• Detailed knowledge of relevant SLAs and their implications for support
• Detailed working knowledge of local processes
• Good grounding in technology wide processes
• Identifies, recommends and implements process improvements, across multiple areas
• Can quickly diagnose the underlying cause of incidents
• Identifies incident impact quickly
• Delivers consistently high quality resolutions
• Communicates effectively, escalating when and where is necessary
• Spots patterns and trends in incidents
• Excellent in communication and proactively keeping customer informed of the progress
• Operate existing areas and resolve issues using existing procedures, knowledge, and the resources around me.
• Identify the need for training and able to coach peers and team members on latest changes in application
• Publish knowledge base articles for any new issues identified

Requirements

• Service management
• Monitoring and operations
• Process automation
• Data analytics and reporting
• Operational efficiency
• Market Knowledge (Service & Operations)
• Supplier performance management
• Core Technology
• Retail Technology Awareness
• Communication & Influencing
• Strategic Thinking & Problem Solving
• Curiosity & Learning
• Embracing and Enabling Change

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.