Senior System Engineer

The Senior Systems Engineer - Applied AI Platforms supports the Product Manager by independently owning product features, delivery workstreams, backlog management, requirements, testing, release coordination, platform operations, and stakeholder engagement across enterprise AI, analytics, and automation products.

The Senior Systems Engineer - Applied AI Platforms administers, supports, and optimises enterprise AI platforms including ChatGPT Enterprise, Claude Enterprise, KNIME, and Alteryx. This role is responsible for platform availability, security, integrations, user provisioning, governance, operational support, and continuous improvement while partnering with Product, Security, Infrastructure, and business stakeholders. This role also includes close collaboration with the US stakeholders to provide continuous operational as well as technical support and maintain continuity of initiatives.

Responsibilities:

• Administer, engineer, and operate ChatGPT Enterprise and Claude Enterprise.
• Support configuration, administration, monitoring, upgrades, and troubleshooting of KNIM Server/Business Hub and/or Alteryx Server environments.
• Manage user provisioning via Entra/SCIM, maintaining RBAC via security groups, SSO, and access reviews.
• Monitor platform health, usage, performance, and availability.
• Troubleshoot incidents and coordinate with vendor support for technical Q& A.
• Support creation and maintenance of SOPs, runbooks, and technical documentation.
• Configure and support OpenAI and Claude APIs and MCP-based integrations between A platforms and enterprise collaboration platforms.
• Configure and maintain platform environments, administrative settings, enterprise policies, licensing, and technical configurations.
• Support platform feature releases, upgrades, testing, and develop and maintain automation for recurring platform operations.
• Collaborate with product management to optimise licensing, provisioning, and platform configurations.
• Implement and maintain enterprise security controls and governance requirements across supported AI platforms.
• Support audits, compliance, CAB/ECAB, and change management.
• Collaborate with product management to optimise licensing, provisioning, and platform configurations.
• Investigate escalated incidents involving platform configuration, identity, infrastructure, integrations, APIs, performance, or service availability.
• Participate in root cause analysis and implement preventative improvements.
• Create knowledge articles and user documentation.
• Provide secondary operational support for analyst- or citizen-developed automations, particularly for platform, access, integration, deployment, and runtime issues.
• Partner with the US Senior Systems Engineer to provide follow-the-sun engineering coverage, technical handoffs, and continuity for platform operations and escalated incidents.
• Work with product management to support enablement activities and user guidance.

Requirements:

• Bachelor's degree in computer science, Information Technology, Information Systems, or related field.
• Minimum 3 years of systems engineering or platform administration experience.
• Experience with enterprise SaaS and enterprise platform administration.
• Working knowledge of Entra ID/Azure AD, SSO, SCIM, MFA, OpenAI and Claude APIs.
• Strong troubleshooting, analytical, and communication skills.
• Experience with ChatGPT Enterprise and Claude Enterprise.
• Strong understanding of KNIME and/or Alteryx server/business hub.
• Knowledge of platform configuration and administration of AI platforms.
• Experience with Jira, Confluence, or Azure DevOps.
• Experience in PowerShell and Python automation.
• Relevant Microsoft Azure, AWS, or platform certification.