Senior - System Engineer
HCA Healthcare · Hyderabad · onsite · Posted 21d ago
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About this role
General Position Information
- Reports directly to (Title): Contact Center Manager
- Matrix reports to (Title): Contact Center Director
- Direct Reports: No
Position Summary
- Analyzes and maintains the current UCCE environment and applications.
- Administers the UCCE platform.
- Develops and modifies complex UCCE call flows/scripts.
- Develops technical documentation for support of UCCE environment.
- Adheres to company documented application deployment and support standards and best practices.
- Owns a portion the resolution process for customer issues/incidents.
- Maintains sizing and scaling documentation for the UCCE environment.
- Develops and modifies UCCE/third-party application reports.
- Implements applications to support internal operations / support / auditing / provisioning processes.
Major Responsibilities
- 35%: Analyzes and maintains the current UCCE environment and applications. Administers the UCCE platform. Develops and modifies UCCE/third-party application reports. Develops and modifies complex UCCE call flows/scripts.
- Responsible for working with business partners/vendors to ensure the integrity of the entire UCCE environment through product understanding, development, infrastructure management, performance, and stability.
- Responsible for detailed documentation of UCCE environment.
- Performs research on contact center applications, technologies, methodologies, and tools.
- Performs other duties as assigned
- Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement."
Education
- Bachelor's degree - Preferred
- Or equivalent combination of education and/or experience
Experience
- 5-7 years
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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About HCA Healthcare
HCA Healthcare
Healthcare
4.0k+
employees
Nashville, TN
USA
₹17.9L PA avg
Avg at HCA Healthcare
About
HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.
Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.
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