Senior System Engineer

Role & responsibilities

Role Title: Sr System Engineer

Position Summary:

Under the limited direction of a supervisor, the role is responsible for providing design, integration, and management of complex systems, including building and running Infrastructure & Cloud Services, focused on producing high-quality solutions and improving existing technology systems through orchestration and automation. They will focus on enhancing existing processes and developing and implementing solutions through various technology disciplines.

They collaborate with infrastructure engineers, software engineers, chapter leads, service and product owners, and other multidisciplinary staff based on shared goals and agile practices.

This is a hands-on position that will work side by side with other team members throughout the Infrastructure and Cloud Product and Service Organization. As a cross-functional team member, they will be flexible, participate in mutual understanding, and continuously evaluate processes.

Job Responsibilities:

• Plan: *Provide estimates for own work effort for product sprints and service kanban. *Participate as SME in recommending technology solutions to the product team. *Participate as SME in the maintenance and upgrade tasks for services supported. *Participate as SME in resolving incidents and fulfilling requests escalated to service.
• Run: *Assist with root cause analysis for problems related to services. *Participate in 24/7 on-call rotation.
• Build: *Complete related technical work effort. *Communicate blockers and requests for help for agile teams.
• System Reliability: *Improve the reliability of high-scale systems by using automation to improve the process, the environment, and the technology stack. *Leverage automation where possible to ease/eliminate manual tasks. *Transition products and features to the service organization by leveraging automation wherever possible, including updating records systems and creating\updating wikis.

Skill and Experience:

• 3 years of experience required to perform essential job functions.
• Additional Experience Qualifier (optional): 3+ years of experience in application support, infrastructure support, database, server administration, information technology, platform services, or another related discipline. A focus on scripting and automation.

Core:

• Continuous Integration - Automated Tests, Automated Builds, Artifacting, Environment Standards, Version Control, Secrets Management, Scripting, Data Management, IaC, Code Quality
• Infrastructure M365, Networking fundamentals, System Administration, API fundamentals, Operating Systems, Containers, Cloud Foundation, SaaS Configuration Management, Monitoring/Telemetry
• Solutions Engineering Best Practices, Hybrid Architecture Patterns, Infrastructure Antl Patterns, Experimentation, Non-Functional Requirements
• Solution Delivery Lifecycle Agile Practices, ITIL Foundations, Release Management/Promotion Patterns, Knowledge Base, Planning and Analysis, Stakeholder Communication, Compliance
• Competency Time Management, Collaboration, Continuous Improvement Mindset, Communication, Radical Candor, Problem Solving, Documenting Accountability, Systems Thinking, Security by design principles (CIA).

Soft Skills:

• Ability to stay current on current technologies and learn collaboratively and independently.
• Effective at both verbal and written communication based on the intended audience.
• Solid Interpersonal and collaboration skills.
• Excellent customer service skills, including the ability to take ownership.
• Must have a strong work ethic, time management skills, and a positive attitude.
• Ability to work independently or on a team with minimal supervision.
• Ability to coordinate activities with team members and other stakeholders.
• Ability to multi-task and change priorities with effective results.

Decision-making Requirements:

• Should be capable of deciding when a proposed/requested/potential change introduces unwarranted or unacceptable user experience, security risk, or operational impact and communicating issues to more senior team members for guidance in such situations.
• Must decide when escalation of an issue is warranted.
• Person is expected to keep service levels high and corporate efforts on track by using experience, interpersonal skills, and time management to balance competing priorities from the office and home office IT staff with moderate management supervision

Must Have Skills:

Windows Server operating systems, Active Directory services, infrastructure monitoring (Dynatrace), patch management (Tanium), and incident resolution activities, Powershell scripting, Ansible (Good to have). Windows Hybrid, Azure.

3- Day to day support

3- Lifecycle management

Education and Certifications:

4 Year / Bachelors Degree required

Work location: Bengaluru