Senior Support & Integration Engineer

At IDEMIA

we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide.

You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.

We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.

We serve our clients in 180 countries thanks to our 15,000 employees worldwide.

About IDEMIA Public Security

We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode

We are looking for a Senior Support & Integration Engineer with 8+ years of experience in enterprise application support and system integration. The role will involve supporting critical applications for a government client and resolving production and integration issues.

Job Location: Mahipalpur, Delhi (Govt. Client)

Required Skills

• Enterprise Java Applications
• JBoss Application Server
• Oracle Database & SQL
• Linux
• REST APIs & SOAP/Web Services
• JSON/XML
• HTTP/HTTPS
• Postman/SoapUI
• Strong production troubleshooting and problem-solving skills
• Government/large enterprise project experience will be an advantage.
• Relevant technical certifications in Java, Linux, Oracle and ITIL will be an added advantage.

Roles & Responsibilities

• Provide L2/L3 support for enterprise Java applications in a production environment.
• Troubleshoot application, integration, database, and performance-related issues.
• Support applications deployed on JBoss Application Server.
• Work with Oracle databases and SQL for issue analysis and troubleshooting.
• Troubleshoot REST APIs, SOAP/Web Services, JSON/XML, and HTTP/HTTPS integrations.
• Perform API testing using Postman/SoapUI.
• Analyse JVM performance, memory utilisation, thread issues and application-server logs.
• Troubleshoot application-server connectivity with databases and external systems.
• Analyse database connectivity, sessions, locks and performance-related issues.
• Analyze logs, identify root causes, and provide timely resolutions.
• Coordinate with development, infrastructure, and other technical teams for issue resolution.
• Support deployments, releases, and production changes as required.
• Willingness to provide 247/on-call support when required
• Strong ownership of production incidents