Senior Support Engineer

Senior Support Engineer

Experience: 5+ Years
Location: Chennai / Hyderabad / Bangalore / Indore
Preferred Location: Chennai
Work Mode: Hybrid
Notice Period: Immediate / Short Notice Preferred

Key Skills

• Python / Django
• Vue.js
• PostgreSQL
• OpenShift
• Linux Operating System
• Application Production Support
• L2/L3 Support

Secondary Skills

• Azure
• AI Prompting
• AKS
• Oracle Database
• Kafka
• Apache Camel

Key Responsibilities

• Provide L2/L3 production support for applications built on Python Django, Vue.js, and PostgreSQL.
• Analyze, debug, troubleshoot, and resolve complex technical issues in a production environment.
• Work closely with development and engineering teams to identify root causes and implement permanent fixes.
• Monitor application performance, logs, and message flows across Kafka topics, Camel routes, and backend services.
• Support deployments and operational activities on OpenShift, including pod debugging, log tracing, and service monitoring.
• Perform database-related activities involving PostgreSQL, including query writing, optimization, and troubleshooting.
• Troubleshoot issues related to Linux-based application environments.
• Participate in incident management, problem management, and production support activities.
• Collaborate with cross-functional teams to ensure application availability, stability, and performance.
• Support containerized applications and troubleshoot deployment/runtime issues.

Candidate Profile

• Strong experience in application production support and L2/L3 troubleshooting.
• Hands-on expertise in Python Django, Vue.js, PostgreSQL, and OpenShift.
• Good understanding of Linux operating systems.
• Experience working with containerized applications and cloud platforms.
• Strong analytical and problem-solving skills.
• Good communication and collaboration skills.
• Willingness to travel/visit project locations as required.