Senior Support Engineer

Job Characteristics:

• Responsible for a variety of tasks including directing and monitoring technology operations, supporting hardware, providing service desk supports, as well as providing tools, process and expertise enabling application development teams to achieve objectives and to navigate application code within Development, Stage/QA, & Production environments
• Competent in most phases of production control
• Creates and modifies production procedures and standards
• Runs, restarts and schedules priorities of new production control systems
• Develops and maintains overall knowledge of users needs
• May be responsible to use analytical skills to determine problems and repair systems
• On call for problem determination and resolution
• Acts as a project coordinator with other programming or systems staff for special projects
• May advise on organizational, procedural, and work-flow plans, methods and procedures analysis
• May analyze the results of monitoring the scheduling system(s) and recommends changes to improve processing and utilization

Education/Work Experience:

• Typically requires a degree and 5-8 years experience; or no degree and 9-12 years combined education and equivalent work experience (typically 1 year experience = 1 year education)
• Independence Level/Reports to: Applies advanced knowledge of job area typically obtained through advanced education and work experience
• Leads projects/research with moderate complexity
• May provide coaching and review the work of lower-level professionals
• Normally reports to Manager