SENIOR SUPPORT ENGINEER - Vulnerability Assessment

Experience & Qualifications
Minimum 3+ years experience with Vulnerability assessment, Patch Management, Intune, SCCM and WSUS in a multi-site, enterprise environment.

Role Summary:  

Provide advanced technical support and administration of the core infrastructure systems Vulnerability Assessment, Patch Management for Server and Clients, SCCM and Intune, Windows Server, Windows 11, Autopatch, Defender, Active Directory, DNS, DHCP, and basic knowledge of VMWare/Windows virtualization technologies.
Provide input and help to implement/enforce security policies. Ensures antivirus management and security systems are updated and operating properly. 
Work closely with the IT Engineering Manager, System Engineers and Regional Service Delivery Manager to ensure exceptional customer service for all support needs.

What you will do:  

Provide advanced technical support and administration of the core infrastructure systems - Vulnerability Assessment, Patch Management for Server and Clients, Intune, SCCM, Windows Update Manager, Windows 11, Defender, Qualys, Active Directory, DNS, DHCP, and basic knowledge of VMWare/Windows virtualization technologies.

What we would like you to know:  

Vulnerability Assessment, Patch Management for Server and Clients, Windows Server 2019, 2022, Windows 11, MACOS, Scripting knowledge, Active Directory, DNS, DHCP, and basic knowledge of VMWare/Windows virtualization technologies.
ITIL process & standards 
Knowledge of deployment tools like Windows Update Manager, SCCM, Microsoft Intune, Patch My Pc
Group Policies
Knowledge of Microsoft server operating systems required.

What we would like you to have done:  

    MCP certified, ITIL certification will be an added advantage 
 
The competencies we are we looking for:  
    Execution 
    Building Relationships 
    Innovation 
    Customer Focus 

The personal attributes we are looking for: 

Must be customer service oriented and have good verbal communication skills. 
Must be able to read, write, speak and understand English. 
Must have strong communication skills, be able to work independently and be team oriented.