Senior Support Analyst

Job Title: Senior Support Analyst

Department: Technical Office & Expertise, CIB IT Production

About Business Line/Function

Corporate and Institutional Banking (CIB) –

OFFERS CAPITAL MARKETS, SECURITIES SERVICES, AND Advisory and financing SOLUTIONS.

BNP Paribas CIB is designed to serve corporate and Institutional clients across our three regions – EMEA, APAC, and the Americas

One of the Domains in CIB ITO Production is Automation Services

Smart Automation is one of the core services in this area providing technical and functional support to CIB AI applications. The Focus of the team is on building self-service AI tools and platforms which can be reused across CIB areas.

Position Purpose

Supporting maintaining the stability and efficiency of functional applications to minimize downtime, enhance user productivity, and support business continuity and acting as the initial point of contact for incident resolution, governance, and stakeholder collaboration to drive operational excellence.

Responsibilities

Direct Responsibilities

• Monitors application performance using tools like Dynatrace to proactively identify and address incidents to ensure system stability and minimizing downtime
• Lead the management of functional user requests in accordance with established processes (application access, onboarding new functionality, incident management, etc.), providing initial analysis and resolution.
• Communicates with end users about incidents, new functionalities, and system unavailability to provide timely technical assistance
• Assists Data Scientists in releasing AI models (including Large Language Models (LLMs)) through the Machine Learning Operations (MLOps) pipeline to optimize and streamline AI solutions deployment
  
  

Contributing Responsibilities

• Gathers and analyzes user feedback's to pinpoint areas for AI product improvement and boost user experience
• Contribute to governance activities within the application team, ensuring collaboration with developers, product owners, technical support, and business stakeholders to uphold compliance and achieve operational excellence.
  
  

Technical & Behavioral Competencies

• Kubernetes (Proficient)
• CI/CD Tools :Jenkins (Beginner),
• Application Monitoring Tools : Dynatrace (Beginner),
• Database Management : SQL Server, Oracle (Proficient),
• Business Intelligence Tools : Power BI (Proficient),
• Agile Methodology (Jira/Confluence/ServiceNow)
  
  

Specific Qualifications

• Kebernetes Knowledge
• Experience in Application Production Support
  
  

Technical Skills

Skills Referential (Required knowledge, skills and abilities)

• Kubernetes
• Dynatrace
• SQL, Oracle
• JIRA
  

Behavioral Skills

• Analytical Ability
• Communication Oral & written
• Active listening
• Ability to collaborate /Teamwork
• Client Focussed
  

Education Level: Bachelor Degree or equivalent

Location: Bengaluru

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.