Senior Support Analyst

Job Title: Support analyst

Department: CIB2S

About Business line/Function: Sunrise application handles corporate event management and an application that creates one single platform that provides a single solution that caters to the business requirements of all activity groups(INCOME/CA/INSTRUCTION). This application automates the task assignment received from source system. It talks about the rules that are used to create a Task – the fundamental unit of work. For every line received from the source system, the task is enriched based on what is received in the file and what parameterization has been defined for that kind of task. Several characteristics such as complexity, workload, etc. are derived for the task. Once the task is enriched, Sunrise tries to identify the task name by defined Task Identification rules

Position Purpose: New application onboarded for APS(STARR)

Responsibilities

Direct Responsibilities

• Monitoring and supporting the day to day activities
• Adherence to documented procedural standards.
• Fully responsible for key activities within the agreed SLA and ITIL process.
• Escalate issues, which cannot be resolved, in a timely manner.
• Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.
• Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.
• Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.
• Resolve user queries
  
  

Contributing Responsibilities

• To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.
• Coordinates with infrastructure teams to create / upgrade / decommission specific environments
• Maintain Knowledge base and share experience with support team members.
  
  

Technical & Behavioral Competencies

Communication skills - oral & written

Critical thinking

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Specific Qualifications

Experience 5+ years

Technical Skills

Skills Referential (Required knowledge, skills and abilities)

• Strong in Unix
• Strong in SQL/PLSQL
• Devops/Cloud
• Dynatrace
  
  

Behavioral Skills

Critical thinking

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Education Level: Bachelor Degree or equivalent

Location: Chennai

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.