BENGALURU · FULLTIME
Senior Supervisor - Operations
Maersk Global Service Centres
Bengaluru · onsite · Posted 11d ago
Sourced from
Undisclosed8–10 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
The Senior Supervisor - Operations is responsible for managing day-to-day warehouse operations, ensuring achievement of productivity, quality, inventory accuracy, customer service, safety, and cost targets. The role involves leading a team of supervisors, team leaders, operators, and associates while driving operational excellence and continuous improvement initiatives.
Location: Bengaluru
Experience - 8-10 years of warehouse and logistics operations experience.
- Minimum 3 years in a supervisory or team management role.
- Experience handling large-scale warehouse operations and customer-facing accounts.
- Manage daily inbound, outbound, inventory, returns, and VAS operations.
- Ensure timely receipt, putaway, picking, packing, dispatch, and order fulfillment.
- Monitor operational KPIs and ensure achievement of customer SLAs.
- Ensure optimum utilization of warehouse space, equipment, and manpower.
- Lead and supervise supervisors, team leaders, and warehouse associates.
- Conduct daily shift briefings and performance reviews.
- Monitor attendance, productivity, absenteeism, and manpower deployment.
- Coach, mentor, and develop team members for enhanced performance.
- Support recruitment, induction, and training activities.
- Ensure inventory accuracy through cycle counts and physical verification.
- Investigate stock discrepancies and implement corrective actions.
- Monitor inventory movements and system transactions.
- Ensure inventory integrity and compliance with customer requirements.
- Act as the primary operational contact for customers and internal stakeholders.
- Provide timely updates on operational performance and service issues.
- Support customer visits, audits, and business reviews.
- Resolve operational escalations promptly.
- Drive productivity improvement initiatives.
- Monitor throughput, utilization, and efficiency metrics.
- Ensure achievement of productivity and cost-saving targets.
- Support automation and process optimization projects.
- Ensure compliance with safety policies and statutory requirements.
- Drive warehouse 5S and housekeeping standards.
- Conduct safety inspections and risk assessments.
- Ensure adherence to SOPs, work instructions, and customer operating procedures.
- Support internal, external, and customer audits.
- Lead Kaizen, Lean, and process improvement initiatives.
- Identify operational bottlenecks and implement corrective actions.
- Drive reduction in overtime, damages, errors, and waste.
- Support digital transformation and system enhancement initiatives.
- Prepare and submit daily, weekly, and monthly operational reports.
- Analyse KPI trends and implement action plans.
- Present operational performance to management and customers.
- Ensure timely closure of audit observations and action items.
- Graduate degree in Logistics, Supply Chain, Business Administration, or related field.
- Professional certifications in Supply Chain/Logistics preferred.
- SAP
- Inventory Control
- People Management
- Operational Planning
- KPI Management
- Customer Relationship Management
- MS Excel
- Root Cause Analysis (RCA) CAPA
- Lean / Kaizen / Continuous Improvement
- Leadership Team Development
- Decision Making
- Analytical Thinking
- Problem Solving
- Customer Focus
- Operational Excellence
- Accountability
- Collaboration
- Adaptability
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Section · 02
Skills
Customer ServiceAutomationcrmaudits5SCAPAinventory controlCustomer AuditsdeploymentHousekeeping standardsDigital TransformationAdministrationcomplianceinboundHousekeepingdispatch
Section · Company
About Maersk
Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
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