Senior Supervisor - Operations

Job Summary

Position: Senior Supervisor - Operations

Location: Hoskote, Bengaluru, India

Job Purpose

The Senior Supervisor - Operations is responsible for managing day-to-day warehouse operations, ensuring achievement of productivity, quality, inventory accuracy, customer service, safety, and cost targets. The role involves leading a team of supervisors, team leaders, operators, and associates while driving operational excellence and continuous improvement initiatives.

Experience

• 8-10 years of warehouse and logistics operations experience.
• Minimum 3 years in a supervisory or team management role.
• Experience handling large-scale warehouse operations and customer-facing accounts.

Key Responsibilities

1. Warehouse Operations Management

• Manage daily inbound, outbound, inventory, returns, and VAS operations.
• Ensure timely receipt, putaway, picking, packing, dispatch, and order fulfillment.
• Monitor operational KPIs and ensure achievement of customer SLAs.
• Ensure optimum utilization of warehouse space, equipment, and manpower.

2. Team Leadership & People Management

• Lead and supervise supervisors, team leaders, and warehouse associates.
• Conduct daily shift briefings and performance reviews.
• Monitor attendance, productivity, absenteeism, and manpower deployment.
• Coach, mentor, and develop team members for enhanced performance.
• Support recruitment, induction, and training activities.

3. Inventory Management

• Ensure inventory accuracy through cycle counts and physical verification.
• Investigate stock discrepancies and implement corrective actions.
• Monitor inventory movements and system transactions.
• Ensure inventory integrity and compliance with customer requirements.

4. Customer Service & Stakeholder Management

• Act as the primary operational contact for customers and internal stakeholders.
• Provide timely updates on operational performance and service issues.
• Support customer visits, audits, and business reviews.
• Resolve operational escalations promptly.

5. Performance & Productivity Management

• Drive productivity improvement initiatives.
• Monitor throughput, utilization, and efficiency metrics.
• Ensure achievement of productivity and cost-saving targets.
• Support automation and process optimization projects.

6. Compliance, Safety & Quality

• Ensure compliance with Maersk safety policies and statutory requirements.
• Drive warehouse 5S and housekeeping standards.
• Conduct safety inspections and risk assessments.
• Ensure adherence to SOPs, work instructions, and customer operating procedures.
• Support internal, external, and customer audits.

7. Continuous Improvement

• Lead Kaizen, Lean, and process improvement initiatives.
• Identify operational bottlenecks and implement corrective actions.
• Drive reduction in overtime, damages, errors, and waste.
• Support digital transformation and system enhancement initiatives.

8. Reporting & MIS

• Prepare and submit daily, weekly, and monthly operational reports.
• Analyse KPI trends and implement action plans.
• Present operational performance to management and customers.
• Ensure timely closure of audit observations and action items.

Qualifications

• Graduate degree in Logistics, Supply Chain, Business Administration, or related field.
• Professional certifications in Supply Chain/Logistics preferred.

Required Skills

• SAP
• Inventory Control
• People Management
• Operational Planning
• KPI Management
• Customer Relationship Management
• MS Excel
• Root Cause Analysis (RCA) & CAPA
• Lean / Kaizen / Continuous Improvement

Key Competencies

• Leadership & Team Development
• Decision Making
• Analytical Thinking
• Problem Solving
• Customer Focus
• Operational Excellence
• Accountability
• Collaboration
• Adaptability

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