Senior Supervisor - Operations

Position: Senior Supervisor - Operations

Location: Bengaluru, Karnataka, India

Job Summary

The Senior Supervisor - Operations is responsible for managing day-to-day warehouse operations, ensuring achievement of productivity, quality, inventory accuracy, customer service, safety, and cost targets. The role involves leading a team of supervisors, team leaders, operators, and associates while driving operational excellence and continuous improvement initiatives.

Experience

• 8-10 years of warehouse and logistics operations experience.
• Minimum 3 years in a supervisory or team management role.
• Experience handling large-scale warehouse operations and customer-facing accounts.

Key Responsibilities

• Warehouse Operations Management
  • Manage daily inbound, outbound, inventory, returns, and VAS operations.
  • Ensure timely receipt, putaway, picking, packing, dispatch, and order fulfillment.
  • Monitor operational KPIs and ensure achievement of customer SLAs.
  • Ensure optimum utilization of warehouse space, equipment, and manpower.
• Team Leadership & People Management
  • Lead and supervise supervisors, team leaders, and warehouse associates.
  • Conduct daily shift briefings and performance reviews.
  • Monitor attendance, productivity, absenteeism, and manpower deployment.
  • Coach, mentor, and develop team members for enhanced performance.
  • Support recruitment, induction, and training activities.
• Inventory Management
  • Ensure inventory accuracy through cycle counts and physical verification.
  • Investigate stock discrepancies and implement corrective actions.
  • Monitor inventory movements and system transactions.
  • Ensure inventory integrity and compliance with customer requirements.
• Customer Service & Stakeholder Management
  • Act as the primary operational contact for customers and internal stakeholders.
  • Provide timely updates on operational performance and service issues.
  • Support customer visits, audits, and business reviews.
  • Resolve operational escalations promptly.
• Performance & Productivity Management
  • Drive productivity improvement initiatives.
  • Monitor throughput, utilization, and efficiency metrics.
  • Ensure achievement of productivity and cost-saving targets.
  • Support automation and process optimization projects.
• Compliance, Safety & Quality
  • Ensure compliance with Maersk safety policies and statutory requirements.
  • Drive warehouse 5S and housekeeping standards.
  • Conduct safety inspections and risk assessments.
  • Ensure adherence to SOPs, work instructions, and customer operating procedures.
  • Support internal, external, and customer audits.
• Continuous Improvement
  • Lead Kaizen, Lean, and process improvement initiatives.
  • Identify operational bottlenecks and implement corrective actions.
  • Drive reduction in overtime, damages, errors, and waste.
  • Support digital transformation and system enhancement initiatives.
• Reporting & MIS
  • Prepare and submit daily, weekly, and monthly operational reports.
  • Analyse KPI trends and implement action plans.
  • Present operational performance to management and customers.
  • Ensure timely closure of audit observations and action items.

Qualifications

• Graduate degree in Logistics, Supply Chain, Business Administration, or related field.
• Professional certifications in Supply Chain/Logistics preferred.

Required Skills

• SAP
• Inventory Control
• People Management
• Operational Planning
• KPI Management
• Customer Relationship Management
• MS Excel
• Root Cause Analysis (RCA) & CAPA
• Lean / Kaizen / Continuous Improvement

Key Competencies

• Leadership & Team Development
• Decision Making
• Analytical Thinking
• Problem Solving
• Customer Focus
• Operational Excellence
• Accountability
• Collaboration
• Adaptability

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.