Senior Strategic Account Manager

About Titan

At Titan, we're redefining email for entrepreneurs, innovators, and creators - transforming it into a powerful tool for business growth. Built by a team that deeply cares about helping businesses succeed, Titan is more than just an email platform.

Founded by Bhavin Turakhia, who also founded Directi, Radix, and Zeta, with a combined enterprise value exceeding $2 billion - Titan is backed by a strong legacy of innovation. Today, Titan powers millions of conversations, with 2.4 million emails sent and received every week. In 2021, Automattic (the parent company of WordPress.com) invested $30M in Titan, valuing the company at $300M. This partnership fuels our mission to revolutionize email and build the future of digital communication.

At Titan, you'll be part of a fast-growing business, solving meaningful problems and shaping a product that empowers millions. Join us to make a real impact.

Role Overview

Titan is seeking a dynamic and experienced Senior Strategic Account Manager to manage relationships with our global reseller partners, which include some of the largest hosting companies and registrars globally. You will own these partnerships end-to-end post-contract, ensuring seamless integration, flawless execution, and strong revenue growth. As the P&L owner for existing accounts and the primary point of contact (SPOC), you will collaborate with cross-functional teams to drive impact and deliver measurable results.

Roles and Responsibilities

1. Revenue growth:

- Develop and execute strategies to drive revenue growth from existing partners.

- Launch new integration models to improve revenue outcomes.

- Implement initiatives that increase paid upgrades, retention, and LTV.

- Track partner KPIs (revenue, monetization, signups, conversions) and identify improvement opportunities.

- Analyze partnership dashboards to identify high-impact opportunities.

- Monitor outcomes vs. projections and iterate for continuous improvement.

2. Partner relationship management:

- Own the full lifecycle of partner relationships post-deal.

- Act as Titan's face and the SPOC for all business and technical conversations.

- Build strong, trust-led relationships to ensure high satisfaction and NPS.

- Lead Quarterly Business Reviews (QBRs) and drive alignment on priority initiatives.

- Negotiate renewals and ensure deals align with Titan's strategic and revenue goals.

3. Operational excellence:

- Ensure timely and successful delivery of all partner-related initiatives.

- Give final sign-off on integrations and partner projects.

- Own dashboards for revenue, monetization, and partner health.

- Represent the partner's voice internally to drive alignment across teams.

4. Technical integration management:

- Engage with partners to define technical and integration requirements.

- Collaborate with product and engineering teams to deliver seamless integrations.

- Manage project timelines, risks, and cross-functional dependencies.

- Create reusable playbooks and documentation for integration processes.

- Communicate program updates clearly and manage competing priorities effectively.

Skills and Qualifications

- 10+ years in the software industry, with 5+ years managing large partners (multi-million USD ARR), ideally in the hosting ecosystem.

- Strong understanding of SaaS business metrics, including acquisition, activation, retention, and MRR.

- Excellent negotiation and stakeholder management skills.

- Proven experience in cross-functional coordination with engineering, product, business development, and other teams.

- Comfortable with APIs and system integrations; able to translate technical requirements into action.

- Knowledge of the web hosting industry and control panels (cPanel, Plesk, WHMCS, etc.) is a plus.

- Proficiency in tools for project management, forecasting, and reporting.

Key competencies

- 1. Strong business acumen with the ability to balance short-term wins and long-term impact.

- 2. High ownership mindset - driven, resilient, and outcome-oriented.

- 3. Exceptional ability to articulate technical and business concepts to diverse audiences.

- 4. Proactive problem solver who pushes for simple, scalable, and innovative solutions.

- 5. Integrity, accountability, and a strong sense of responsibility to partner success.

Preferred qualifications

- MBA from a top-tier institute with a bachelor's degree in computer science or related fields.

- Understanding of managing large accounts in the hosting and reseller ecosystems.

- Proven track record of driving revenue growth and partner satisfaction in SaaS.

Benefits and Perks

We at Titan love our jobs. And it's no surprise - we get to work on exciting and new projects, in a vibrant atmosphere that is designed to be comfortable and conducive for our personal and professional growth.

And Titan goes the extra mile to make you feel at home. We offer benefits ranging from affordable catered meals and even snacks on the house. Our workspaces are welcoming and fun, complete with bean bag chairs and ping pong tables. Oh, and we've got your family covered too, with excellent health insurance plans and other benefits. In short, everything you need to be your best self at work!

If you like the idea of working on products that have a truly global impact, get in touch!