Senior Store Manager

Role & responsibilities

Customer focus: Driving NPS and lower Detractor % Greeting customers when they enter the store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues, such as queries and complaints, at the store level and ensuring this is consistent with the team Ensuring that the eye check-ups are conducted as per the SOP and maintaining high-quality standards Working closely with other departments till the product reaches the customer and ensuring the best customer experience for the Lenskart Customer Sales Orientation Driving the sales of the store to meet the allocated targets Developing a culture of high sales performance expectations, i.e., Sales Leadership People development (Talent Management & Attrition Control) Providing effective on-the-job training and guidance to team members, making use of company training modules Delivering clear, motivating, and constructive feedback in a timely manner to all team members Evaluating the training needs of store associates and working closely with the academy team to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Roster Management: Scheduling the teams shift timings to meet the store’s business needs and demands Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring the availability of required merchandise and services Cash & Inventory management SOP, Store upkeep & maintenance Conducting stocktakes / Inventory reconciliation regularly Ensuring the staff at the store level has a basic understanding of the POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store