Senior Staff Support Engineer (MSC Production Support Team), Bangalore

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Senior   St aff   Support Engineer ( MSC Production Support T eam)   Bangalore  

About Warner Bros. Discovery:  

Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film,   streaming   and gaming. The company combines Warner Media’s premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.  

For more information, please visit   www.wbd.com .  

Meet Our Team:   

The   Media   Supply   Chain   (MSC) team   builds   applications and services that power Warner Bros. Discovery’s content supply chain .    Our platforms enable stakeholders to plan, manage, enrich, and deliver media assets at scale across platforms, including Max (HBO Max), Discovery+, partners, affiliates, and linear channels.  

The Media Supply Chain Production Support team provides 24/7 technical support for the full production media lifecycle—ensuring   technical   issues resolutions,   the stability of systems, workflows, and capabilities   required to move content from inventory through ingestion, transformation, metadata management, packaging, distribution, and partner delivery to global platforms.  

We support thousands of internal users, enabling seamless content production and distribution across all platforms.  

This role   operates   at the intersection of   MSC Production   Support,   MSC   Development   and WBD   O perational   teams   ( GCO)   combining deep technical   expertise   with cross-functional leadership to   ensure the seamless progression of assets through MSC workflows,   drive syste ms   reliability improvements   and   reduce operational risk across the platform .  

Roles & Responsibilities  

Be   part of a 24/7 Production Support   T eam for a Media Supply Chain systems portfolio of on-prem and AWS applications and services  

Serve as a senior technical leader across MSC production systems, with deep understanding of end-to-end   business and technical   workflows and dependencies  

Maintain a comprehensive view of system architecture,   services,   data flows, and integration points across platforms  

Identify   systemic weaknesses and drive long-term architectural remediation strategies  

Influence engineering design to ensure production readiness, scalability, and resilience by design  

Design and implement scalable automation, reporting solutions, and bulk execution tooling; translate recurring issues into reusable engineering patterns; drive reliability, extensibility, and long-term supportability improvements.  

Develop AI-assisted tooling for incident triage, root cause suggestion, anomaly detection,   issues   resolutions   and predictive failure analysis; enable self-service troubleshooting and data-driven operational insights.  

Drive improvements in incident reduction, MTTR, detection capabilities, and system stability  

Lead initiatives focused on automation, self-healing, and proactive issue prevention  

Define and enforce best practices for monitoring, alerting, and operational readiness  

Elevate consistency and quality of incident handling, escalation, and resolution processes  

Influence upstream teams to address root causes, reduce technical debt, and improve operability  

Provide ongoing technical mentorship and leadership within the   MSC   Production Support   team  

Elevate team capabilities in incident   technical   analysis, debugging,   resolution   and system understanding  

Drive adoption of standardized   Support   practices, tooling, and documentation  

Lead cross-team initiatives to improve efficiency, quality, and reliability across support workflows  

What to Bring  

15   –   18   years   of experience in Technical Production Support, or distributed systems development  

Proven experience supporting and leading large-scale, distributed, cloud-based systems  

Deep understanding of end-to-end Media Supply Chain workflows, integration   interfaces   and system dependencies  

Strong   track record   of leading complex, cross-system incident   investigations   and RCA efforts  

Demonstrated ability to influence engineering teams and drive long-term technical improvements  

Excellent written and verbal   communication   skills with ability to engage senior stakeholders across multiple functions  

Proficiency   in Java, Python, or similar programming languages  

Strong experience with:   

Distributed systems and event-driven architectures  

Cloud platforms (AWS / Azure) at scale  

Monitoring, observability, and diagnostic tools (Splunk, Grafana, CloudWatch, etc.)  

Experience with:   

APIs, service integrations, and system troubleshooting  

Databases ( R elational and No n-Relational )  

CI/CD pipelines and development workflows  

Experience with AI/ML  

Hands-on experience with incident management tools and processes (ServiceNow, PagerDuty, Jira, etc.)  

Excellent customer focus and awareness of the importance of the customer in a service organization as well as ability to interact professionally with business users and development teams  

Ability to collaborate effectively with remote peers   and stakeholders   across   diverse geographies and time zones  

Ability to support working shifts within the 4 AM ET to 6 PM ET window, with occasional off- hours   availability, sometimes on short notice.  

Ability to multi-task and manage multiple competing priorities  

Strong analytical and problem-solving skills  

Bachelor of Engineering or Computer Science    

What We Offer:  

A Great Place to work  

Equal opportunity employer  

Fast track growth opportunities  

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.