Senior Specialist
Maersk Global Service Centres · Mumbai · onsite · Posted today
Undisclosed5–10 yrsfulltimeSourced from
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About this role
Job Purpose/summary (Detailed -Why does the position exist, WITH what objectives and WITHIN what limits) Drives timely and accurate resolution of Ocean disputes, contributes to root cause identification, improving dispute-to-collection performance, and provides inputs for continuous process and platform enhancements.
- Ensure accurate and timely resolution of Ocean disputes to meet service level targets and reduce financial exposure.
- Identify root causes of disputes and coordinate with relevant stakeholders to implement corrective actions.
- Monitor and improve dispute resolution turnaround time (TAT) and resolution ratio to enhance operational efficiency.
- Ensuring collection of all rejected invoice disputes.
- Support in platform rollouts and continuous improvement initiatives when it concerns streamlining of dispute handling processes.
- Good Stakeholder Management with ability to influence without authority (customers and internal)
Accountabilities:
- Accurate and timely resolution of Ocean disputes within scope
- Dispute route cause identification and prevention of recurring disputes within scope
Dispute resolution and collection of disputed invoice performance within scope
Primary internal stakeholders
- Sales, CX, TCM, AR, FinOps Peers & Leaders
- Dispute Execution Peers & Leaders
Primary external stakeholders
- Maersk Ocean Customers
- 3rd Party organizations managing Customers Invoicing disputes on behalf of the customer
Required Business/ Technical Knowledge
- Prior experience in CX with firsthand knowledge of customer disputes
- Understanding of ocean processes, workflow and dependencies
- Customer centricity
- Process minded
- Attentive to detail
- Quick learner
- Stakeholder Management
- Systems expertise
Language proficiency where customer interaction is required in local language
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
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This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
IEXWorkforce ManagementWFMContinuous improvementrosteringreal time analysisrtaService levelMonitoringCustomer Interactionavaya cmsARworkflowSchedulingStakeholder ManagementForecastingMIS
About Maersk
Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
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