Senior Specialist - Package Implementation

Senior Engineer will assist in the configuration development support of the ITSM platform through out of the box Fresh Service solutions and customization based on the business requirements As High level Engineer will work with team to implement and deliver applications in a fast paced agile project environment In addition the High level Engineer will participate in designing meeting and consulting with business clients to refine test and debug programs to meet business needs Primary skills: Rest APIs SOAP integration ITSM INC Problem Change Service Management CMDB Customizing ITSM applications and facilitating rollout of new applications and modules and configuring Application UI and Configure Workflow Interacting with clients and participating in client and Business discussions for requirements gathering and planning Performing onsite design and Functional review before delivering the modules Participating in discussions with Business Analysts and designing the FDD Functional Design Documents Configuring and customizing the system to support business process and functionality Collaborating effectively with other ITSM administrators to develop solutions and handle general updates and configurations changes and or requests Identifying system deficiencies and recommending solutions ensuring appropriate tools and processes are in place to have a development production environment that is reliable and reproducible Ensuring tool configuration consistency across development stage testing sandbox and production environments Participating in ongoing production support and end user support Collaborating with System Administration and key stakeholder teams to analyze and understand requirements and then transforming the requirements into a valid solution Working closely with business and IT teams to gather input to support ongoing business needs for configuration implementation and support