Senior Specialist - OM & CS
MANN AND HUMMEL FILTER PVT LTD · Bengaluru · onsite · Posted 37d ago
Undisclosed3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Senior Specialist - OM & CS
Role Summary
Transaction processing Order Management team in MANN+HUMMEL shared service centre in India. Responsible for coordination of processes, support on projects, Hand hold freshers and new joiners in team
Main Tasks
Operational Duties:
- Receives and processes complex customer orders, inquiries and/or complaints
- covering items or products ordered. Maintains an ongoing relationship with customers and sales
- staff.
- Uses knowledge of products, product availability, sales
- territories, and individual customers to provide a key communications link to the customer.
- Exercises judgment and discretion, and functions independently within authorized limits.
- Typically requires analysis, judgment, and sensitivity to customer needs.
Main Accountabilities of Order Management
Manage customer portals
Create delivery note
Validation price agreement
Monitoring EDI Orders
Confirmation order details
Manual order entry
Manage order exceptions
Send order confirmation
Manage return
Customer order delivery tracking
Issue credit note
Price dispute management
Customer Care
Answer customer questions regarding technical issues
Forward customer request to product management
Forward complex topics, dispute cases, technical support to respective responsible function
Analyze internal request
Key Performance Indicators/Key Result Areas
Your Ones Score (Turn Around Time) Meeting or exceeding according agreed and defined Target
Escalation - = or
Is able to provide RCA and CAPA for self
Active role player on activities: Individually contribute and, Support the team members to "think out of the box" mindset through brain storming sessions
Propose and Support Team Leader to Identify at least 2 processes/process steps that can be automated and use the RPA team to convert them into benefits
Performs Training and Mentoring
Does Audit and provides continuous inputs to Leads/TLS on the Gaps Identified
Suggest any updates/new exceptions to be recorded & maintained in-depth knowledge of all process documents, and use it as and when required before seeking help (Remove dependencies from Local/GPHs/Leads
Be an active role player in Efficiency and Productivity gain
Is flexible enough to adjust into business changing environments (Service Hrs, Stetch assignment)
Key Competencies
Demonstrated ability to adapt and respond appropriately to evolving work demands
Proven ability to problem solve and take appropriate actions
Must be detail orientated with strong analytical and mathematical abilities
Excellent interpersonal and communication skills (written and oral)
Demonstrated proficiency in meeting timely objectives
Must be able to work in a fast paced dynamic environment
Exellent communication and organizational skills, team player
Experience
- Education/university degree in business administration, sales, commerce or any other relevant field.
- 3 to 6 years of experience in Order to Cash/Account Receivables/ Credits and Collections/order management / customer service domain.
- SAP Financials (FICO or SD) and MS Office (excel, Powerpoint, word, visio..)
- Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
- Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
- Flexibility with shift timining for self and experience in 24x5 shift model.
- Service oriented mindset - Proven ability to develop new ideas and creative solutions
- Previous experience researching, analyzing and solving problem payment data issues
- Experience with assignments that use metrics that set minimum standards for volume and accuracy
- Accounting knowledge required and the ability to reconcile accounts
Skilled at completing cash audits of accounting records and cash accounts for accuracy and compliance with policies and procedures
Experience Level
Senior Level
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceSAPWritingBillingC SharpmathematicsVisioPowerpointCollectionsAccounts ReceivableOrder To CashOrder ManagementCommunication SkillsPivot TableVLOOKUPAccountingreportingdata analysiscomplianceanalysisexcelfinance
About Mann And Hummel Filter
MANN AND HUMMEL FILTER PVT LTD
Industrial Machinery
1k+
employees
1941
85 years old
Bangalore / Bengaluru, Karnataka
Germany
₹6.9L PA avg
Avg at Mann And Hummel Filter
About
MANN+HUMMEL is a leader in filtration solutions, devoted to promoting cleaner mobility, air, and water, while supporting sustainability across various industries.
Industries
Industrial MachineryManufacturing
Employee ratings
10 reviews
3.9/ 5
Culture
4.3
Career growth
3.5
Work-life
4.6
Employees rate it well for
Overall Company39Company Culture38
Find them on