Senior Specialist, HBRP

Senior Specialist, People Solutions

Remote| Mid shift | Post 1 PM

Role Overview

The Senior Specialist, People Solutions will support employees and managers across key peoples processes, including performance management, employee engagement, HR policies and employee exits. The role will work closely with HR Business Partners and business managers to ensure people processes are handled consistently, efficiently and with a positive employee experience.

The role will also encourage the practical use of AI and digital tools to improve day-to-day HR activities, reporting and communication.

Key Responsibilities

Performance Management & PIP

• Coordinate and track Performance Improvement Plans (PIPs) from initiation through closure.
• Support managers with PIP documentation, objectives, timelines and review discussions.
• Maintain appropriate records and ensure timely follow-ups.
• Support annual and ongoing performance management activities.

Employee Engagement

• Support employee engagement activities, employee connects and recognition initiatives.
• Coordinate engagement surveys and assist in consolidating employee feedback.
• Identify common themes from employee feedback and support follow-up action plans.
• Partner with managers on initiatives that improve employee experience.

HR Policies & Employee Support

• Respond to employee and manager queries related to HR policies and processes.
• Provide guidance on the consistent application of company policies.
• Support communication and implementation of policy/process updates.
• Handle employee matters professionally while maintaining appropriate confidentiality.

Employee Exits

• Coordinate voluntary and other employee separation processes.
• Support exit discussions and ensure completion of required documentation and activities.
• Maintain exit data and identify common themes from employee feedback.
• Coordinate with relevant internal teams for timely closure of exit processes.

HRBP & Business Support

• Provide day-to-day people support to assigned teams and managers.
• Partner with HRBPs on employee-related matters and ongoing people initiatives.
• Maintain HR trackers, dashboards and reports for regular reviews.
• Highlight recurring employee concerns or trends requiring HRBP attention.

AI & Process Improvement

• Use approved AI tools to support HR communication, documentation, data summarization and routine activities.
• Explore opportunities to simplify repetitive HR activities using AI and automation.
• Support the creation of templates, FAQs and employee/manager resources using digital tools.
• Ensure appropriate confidentiality and human review while using AI for employee-related activities.

Qualifications & Skills

• Bachelors or Master’s degree in Human Resources, Business Management or a related field.
• Experience in HR Operations, People Solutions, Employee Relations or HR Business Partnering.
• Understanding of performance management, PIP, employee engagement, policies and exits.
• Good communication and stakeholder management skills.
• Ability to handle employee matters with professionalism, empathy and confidentiality.
• Good working knowledge of Excel, PowerPoint and HR systems.
• Interest in using AI and digital tools to improve HR efficiency.
• Strong organizational skills with the ability to manage multiple activities and follow-ups.

Key Competencies

Employee Focus | Stakeholder Management | HR Process Knowledge | Communication | Problem Solving | Attention to Detail | Data & AI Mindset | Confidentiality