Senior Specialist - Customer Relations

Why Statiq

Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as one of the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.

About the Role:

We are looking for a customer-focused and relationship-driven professional to manage and strengthen relationships with Statiq's key clients, OEM partners, and enterprise accounts. This role will serve as a key point of contact for assigned accounts, ensuring timely resolution of queries and escalations while maintaining a consistently high standard of customer experience. You will work closely with Sales, Operations, Service/Field Engineering, and other internal teams to fulfil customer commitments, monitor account health, and proactively identify opportunities to strengthen engagement, retention, and business growth. The ideal candidate should combine strong relationship management skills with structured problem-solving, ownership, and the ability to manage multiple stakeholders in a fast-paced environment.

RESPONSIBILITIES:

• Serve as the primary point of contact for assigned accounts, ensuring timely and effective
• resolution of customer queries, concerns, and complaints.
• Build and maintain strong, long-term relationships with key clients, OEM partners, and
• enterprise accounts.
• Understand customer requirements, priorities, and challenges and ensure appropriate follow-
• through across internal teams.
• Coordinate with Sales, Operations, Service/Field Engineering, and other relevant teams to
• resolve escalations and fulfil customer commitments.
• Own customer escalations end-to-end, ensuring clear communication, timely follow-ups, and
• satisfactory closure.
• Conduct periodic check-ins and account reviews to gather feedback, understand evolving
• requirements, and proactively identify potential issues.
• Monitor account health and identify opportunities to improve customer engagement, retention,
• and long-term relationships.
• Identify potential upsell and cross-sell opportunities and coordinate with relevant business
• teams to support account growth.
• Maintain accurate records of customer interactions, complaints, escalations, follow-ups, and
• resolutions in CRM systems.
• Prepare regular reports on account health, complaint trends, customer satisfaction, and
• relationship status for leadership review.

WHAT ARE WE LOOKING FOR

• Bachelor's degree in Business, Marketing, or related discipline; MBA will be preferred.
• 2–5 years of experience in Account Management, Customer Success, Client Relations, Customer
• Relationship Management, or a similar customer-facing role.
• Strong communication, negotiation, interpersonal, and stakeholder management skills.
• Proven ability to build credibility and maintain strong, long-term relationships with clients and
• business partners.
• Experience managing customer complaints and escalations and driving them through to
• resolution.
• Ability to manage multiple accounts, priorities, and customer requirements in a fast-paced
• environment.
• Strong problem-solving capabilities with a customer-first and ownership-driven mindset.
• Ability to work effectively with cross-functional teams and drive timely closure of customer
• commitments.
• Experience in B2B environments, particularly with OEM partners or enterprise accounts, will be
• preferred.
• Familiarity with structured complaints and escalation management processes will be an added
• advantage.
• Experience in EV, automotive, technology

WHAT'S IN IT FOR YOU

• Generous Leave Policy: Benefit from a comprehensive leave policy for work-life balance.
• Excellent Office Facilities: Work in a modern and well-equipped office space.
• Learning and Development Opportunities: Access ongoing professional growth programs.
• Quarterly Team Outings: Engage in team-building activities and outings.
• Dynamic and Supportive Team: Collaborate with talented and supportive colleagues.