HYDERABAD · FULLTIME
Senior Specialist - CSG
R1 RCM
Hyderabad · onsite · Posted 5d ago
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Section · 01
About this role
Key Responsibilities
1. Hard Services Operations (Core Execution)
Operate and maintain all building engineering systems, including:
o HVAC systems (AHUs, FCUs, VRF/VRV units)
o Electrical systems (LT panels, UPS, DG sets)
o Plumbing systems and water supply
o Fire & life safety systems
Ensurecontinuous operation and zero disruptionof critical systems.
Perform routine checks, readings, and log sheet updates.
Identify early signs of equipment failure and take corrective action.
2. Preventive & Breakdown Maintenance
Executepreventive maintenance schedulesas per SOPs.
Attend and resolvebreakdown complaintswithin defined SLAs.
Coordinate with vendors for specialized maintenance activities.
Ensure proper closure of maintenance tasks with documentation.
3. Work Order & Helpdesk Management
Receive, acknowledge, and executework orders through CAFM/CMMS systems.
Ensure timely closure of tickets with quality service delivery.
Provide feedback and updates on task status.
Maintain accurate records of all maintenance activities.
4. Technical Monitoring & Log Management
Record and monitor:
o Electrical load readings
o DG fuel consumption
o HVAC performance parameters
o Water levels and pump operations
Highlight abnormalities and escalate deviations.
Maintain daily, weekly, and monthly logs.
5. Technical Transformation & Optimization (Execution Level)
A. Data Capture & Digital Adoption
Ensure accurate data entry in:
o CAFM systems
o Energy monitoring tools
o Maintenance logs
Support implementation of digital tools such as:
o IoT sensors
o Smart meters
o Automated monitoring systems
B. Energy & Efficiency Optimization
Identify opportunities for:
o Reducing energy consumption
o Optimizing equipment usage
Implement basic optimization actions such as:
o Switching schedules
o Load balancing
o Temperature optimization
Support energy audits and improvement initiatives.
C. First-Level Troubleshooting & RCA Support
Perform initial fault diagnosis for equipment failures.
Assist senior engineers inroot cause analysis (RCA).
Implement corrective and preventive actions as directed.
D. Asset Care & Lifecycle Support
Ensure proper handling and maintenance of equipment.
Report aging equipment and recurring failures.
Support asset tagging and documentation.
6. Safety, Compliance & EHS
Ensure adherence to allsafety protocols and procedures.
Use appropriate PPE during operations.
Support:
o Fire drills
o Emergency response
o Safety audits
Ensure compliance with electrical and operational safety norms.
7. Vendor & Contractor Coordination
Assist in supervising vendor activities on-site.
Ensure vendors follow:
o Safety procedures
o Work permits
o Quality standards
Verify work completion and report discrepancies.
8. Soft Services Coordination (Support Role)
Coordinate with housekeeping and other teams when technical support is required.
Ensure technical readiness of areas before cleaning or events.
9. Event & Meeting Support
Ensure readiness of:
o Meeting rooms
o Conference facilities
o AV and electrical systems
Provide technical support during events and client visits.
10. Builder / Landlord Coordination
Report infrastructure issues to Facility Manager.
Assist in resolving:
o Power supply issues
o Water supply disruptions
o Common area technical issues
11. Training & Skill Development
Participate in:
o Technical training programs
o Safety training sessions
Stay updated on new technologies and maintenance practices.
Support onboarding of new technicians.
12. Reporting & Documentation
Maintain accurate records of:
o Maintenance activities
o Equipment performance
o Incidents and breakdowns
Submit daily shift reports to supervisors.
Escalate major issues promptly.
13. Business Continuity Support
Assist during:
o Power failures
o Equipment breakdowns
o Emergency situations
Ensure backup systems (DG, UPS) are operational.
Support execution of BCP procedures.
Key Performance Indicators (KPIs)
Work order closure within SLA
Equipment uptime and reliability
Preventive maintenance completion rate
Reduction in repeat breakdowns
Accuracy of logs and documentation
Energy-saving initiatives implemented
Safety compliance adherence
Qualifications & Experience
Diploma / ITI / Bachelors in Electrical / Mechanical Engineering
26 years of experience in facility management / engineering operations
Experience in corporate / commercial facilities preferred
Key Competencies
Strong technical fundamentals
Hands-on troubleshooting skills
Attention to detail
Ability to work in shifts
Team collaboration
Basic digital and reporting skills
Tools & Systems
CAFM / CMMS systems
BMS (basic monitoring)
Electrical and HVAC control panels
MS Excel / reporting tools
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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Section · 02
Skills
Section · Company
About R1 RCM
R1 RCM
BPO
16.6k+
employees
2007
19 years old
Gurgaon / Gurugram, Haryana
India
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Culture
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Work-life
3.7
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