Senior Specialist - Contact Centre-IT
Bajaj Finance · Pune · onsite · Posted 43d ago
Undisclosed4–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles & Responsibilities
- Manage, support, and troubleshoot Cisco Contact Center solutions and associated components, including NICE and LCM.
- Monitor and maintain Contact Center infrastructure comprising ICM, CVP, IVR, CUCM, PG, Router, ACD, CTI, Voice Logger, Dialer, Campaign Management, CUSP, Jabber, and POE Switches.
- Perform incident management, problem resolution, and root cause analysis to ensure high system availability.
- Conduct daily system health checks and proactively monitor Contact Center applications and servers.
- Manage integrations and customizations across IVR, CTI, CRM, reporting, and campaign management platforms.
- Support NICE call recording solutions and LCM integrations with Cisco Contact Center environments.
- Ensure compliance with IT change management processes and deployment standards.
- Work on third-party integrations and collaborate with business and technology teams for successful delivery.
Sourced from naukri
Skills
CUICDialerRouterCisco PCCECisco Contact Center EngineerPostgresqlTroubleshootingICMCVPWindowsloggingVoice GatewaysCUCMCrm IntegrationSip TrunkingLCMSivrctinice recordingLinux
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
Employees rate it well for
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