Senior Solutions Specialist

Job Summary

One of our product offerings is Jifflenow. it is a solution designed to help sales and marketing teams automate the scheduling, management, and reporting of meetings. We re looking for Solutions Specialists who are ready to actively oversee the configuration of Jifflenow. As a product specialist, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that s transforming its industry.

In This Role, You Will

• On board new Jifflenow clients through training, implementing their accounts and understanding their needs
• Demonstrate deep product knowledge and understanding of the mentioned solutions when assisting customers on scheduled phone calls
• Collaborate with team members to discuss the unique needs of customers internally in order to best facilitate calls and make recommendations
• Gather customer requests for future releases of the product and collaborate with the technology team on requirements
• Collaborate with content team to develop and enhance knowledge base articles, learning paths and customer-facing documentation
• Participation in stretch responsibilities geared towards business improvements like, mentoring the newest members of the Solution Specialist team during the training process
• Demonstrate detailed product knowledge when assisting clients both on the phone and via email
• Collaborate with the sales team to introduce new features and opportunities to clients

Heres What You Need

• Experience required - 3 to 5 years
• Bachelor's degree with strong academic credentials preferred
• Strong business acumen, ethics and high integrity
• Comfort working with technical products, platforms, and tools to configure solutions that meet customer needs
• Passionate about customer success with a commitment to delivering exceptional service
• Should be extremely motivated with excellent communication skills (verbal and written) and possess the ability to thrive in a fast-paced, fun work environment
• Ability to collaborate with customers to identify their requirements and design tailored solutions
• A proactive attitude toward staying up-to-date on industry trends, technologies, and best practices
• Must be articulate, organized, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment
• Strong interpersonal skills to build lasting relationships with customers and internal stakeholders
• Ability to prioritize tasks and manage multiple customer accounts simultaneously

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.