Senior Solutions Engineer

Description What You Will Build & Champion

• Engineering Excellence & Architecture + Scale with Intent: You will architect optimal, end-to-end solutions, specifically focusing on high-load systems where you must identify feasibility trade-offs early to prevent technical debt before it starts. + Enforce Quality: You are the gatekeeper of Sustainable Engineering. You will conduct code reviews to ensure no "quick and dirty" fixes are shipped, enforcing modular, well-commented, and reusable code across the team. + Security & Hygiene: You champion industry-standard engineering practices—enforcing strict credential management and secure SDLC workflows.
• Innovation, Automation & AI Development + Automate with Intelligence & Complex Problem Solving: You go beyond simple scripting to tackle ambiguous, large-scale challenges. You leverage Machine Learning models, AI agents, and heuristics to streamline intricate data workflows, effectively replacing "human-in-the-loop" bottlenecks with intelligent, autonomous decision-making systems. + Drive New Initiatives & Refactoring: You don't just build new things; you evolve the old. You proactively identify opportunities to refactor legacy architectures for performance and maintainability, while simultaneously bridging R&D and Production by experimenting with technologies like GenAI and LLMs to build next-gen internal tools. + Strategic Tooling: You will design and implement internal developer platforms (IDPs) or CLI tools that accelerate the entire engineering team. You treat internal tooling with the same product rigor as customer-facing features, ensuring our ecosystem evolves faster than our challenges.
• Team Enablement & Knowledge Sharing + Technical Collaboration & Force Multiplication: You act as the technical glue for the squad. You don't just execute your own tasks; you proactively identify and unblock architectural impasses for others. You lead design reviews and pair on complex CV/ML challenges to ensure the team delivers high-quality solutions faster. + Active Mentorship: You are invested in the growth of your peers. You go beyond standard code reviews to provide mentorship that elevates the team's engineering maturity, helping junior engineers navigate complex technical decisions and career growth. + Knowledge Sharing & Documentation: You turn tribal knowledge into institutional assets. You foster a continuous learning culture by conducting regular deep-dive Knowledge Transfer (KT) sessions and creating comprehensive documentation that allows any engineer to pick up context with minimal friction.
• Operational Excellence & Reliability + Production Readiness: You build with operations in mind. You implement robust logging, error handling, and monitoring (observability) to ensure high availability and rapid troubleshooting. You design systems that degrade gracefully and recover automatically. + Autonomous Delivery: You are a trusted owner of your domain. You navigate ambiguity and manage technical risks proactively—anticipating bottlenecks like API limits or data volume spikes—ensuring consistent, on-time delivery. + Resilience Engineering: You design for failure. You actively implement advanced reliability patterns—such as circuit breakers, rate limiting, and graceful degradation—to handle API limits and data spikes, ensuring the system remains robust even when external dependencies fail. What We Are Looking For
• The Tech Stack + Full Stack Authority: You possess expert-level depth in Python (asyncio, multiprocessing) and modern web stacks. You don't just write code; you design scalable architectures and can optimize critical paths for performance and concurrency. + Data & ML Engineering: You have advanced experience with Computer Vision (OpenCV) and ML libraries (Pandas, NumPy). You understand the internals of model deployment and can optimize pipelines for latency and throughput, not just accuracy. + Database Architecture: You go beyond usage to deep optimization. You are proficient in query tuning, indexing strategies, and data modeling for high-scale environments using PostgreSQL, MongoDB, etc.
• The Mindset + First-Principles Thinker: You don't just follow recipes. You break problems down to their core truths and build up from there, ensuring every technical decision has a solid "why" rather than "because we've always done it this way." + Curiosity over Comfort: You are an infinite learner. The fast-paced evolution of AI excites rather than intimidates you. You are constantly exploring new tools, models, and paradigms to stay ahead of the curve. + The "Hacker" Spirit: You have an innate drive to tinker, deconstruct, and improve. You don't wait for permission to innovate; if you see a better way to do something, you build a prototype to prove it. + Product Persona: You are the person who understands the business and operations behind the code. You can discover true requirements underlying vague feature requests. Why Join Us?
• Forward-Looking Work: Work on some of the coolest future technologies in a world-class team.
• Open Culture: We have a nice, cozy office, an open culture, and frequent parties to build bonds between colleagues.
• Great Perks: Competitive salaries, medical/health insurance for you and your family, and a reward system that recognizes your hard work.
• Growth: We are a growing team. You will have the chance to shape the company's tech culture and grow with us. About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity. About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity. Back to previous page