Senior Solutions Engineer | West Coast

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Engineer | West Coast based in United States.

This role is an opportunity to become a trusted technical advisor to customers while helping shape solutions across a modern observability platform. You will partner closely with Sales to understand customer challenges, demonstrate technical value, and support complex opportunities through to close. As a senior member of the Solutions Engineering team, you will lead technical engagements, evaluations, presentations, and enablement initiatives. You will also act as an important bridge between customers and internal Product and Engineering teams, bringing market feedback directly into product conversations. The role combines deep technical problem-solving with customer-facing influence in a fast-growing, globally distributed environment. You will have significant autonomy to innovate, collaborate across teams, and develop creative solutions to challenging technical problems. This is an ideal opportunity for an experienced pre-sales professional who enjoys open-source technology, observability, and working with sophisticated technical audiences.

Accountabilities: Partner with Sales teams to articulate the platform's overall value proposition, technical capabilities, vision, and strategy to prospective and existing customers.

Own technical customer engagements and help advance and close high-velocity opportunities through strong technical expertise, competitive knowledge, and credibility.

Deliver compelling product demonstrations, technical presentations, workshops, and evaluations tailored to customer requirements and business challenges.

Act as a trusted technical advisor by understanding customer environments, identifying their key challenges, and proposing practical and impactful solutions.

Build strong feedback loops between customers and internal Product Management and Engineering teams, communicating product needs, competitive insights, and emerging market trends.

Lead product and technical conversations based on customer needs and challenges discovered throughout the sales process.

Contribute to technical enablement through documentation, blog posts, videos, knowledge-base content, and other internal and external educational resources.

Collaborate with a globally distributed team to solve complex technical and customer problems while sharing knowledge and best practices.

Contribute to the growth and evolution of the Solutions Engineering function as an early member of a high-growth team.

Requirements

5+ years of technical pre-sales or Solutions Engineering experience, ideally supporting open-source technologies, observability, monitoring, or related technical platforms.

Demonstrated ability to work directly with customers on complex technical challenges and guide opportunities through technical evaluation and decision-making processes.

Strong technical mindset with the ability to understand sophisticated technologies and communicate their value clearly to both technical and business audiences.

Excellent written and verbal communication skills, with the ability to deliver persuasive presentations, demonstrations, and technical discussions.

Strong judgment, initiative, creativity, and problem-solving skills, with the ability to operate effectively in a fast-paced and evolving environment.

Experience collaborating effectively with Sales, Product, Engineering, and other cross-functional teams.

Ability to work independently and successfully within a remote-first, internationally distributed organization.

Passion for learning and growing technically, with a willingness to explore new technologies and develop creative solutions to customer challenges.

Experience with Kubernetes, observability technologies, or related infrastructure platforms is valuable.

Candidates based on the West Coast of the United States are preferred.

Benefits

On-target earnings of $204,000–$254,000 in the United States, with actual compensation based on experience, skills, and level.

Restricted Stock Units (RSUs), providing employees with ownership and alignment with the organization's long-term success.

Fully remote work within eligible regions, supported by a globally distributed and collaborative culture.

A high-growth environment offering meaningful technical challenges and opportunities to influence customers and products.

Strong autonomy, transparent communication, and a high-trust, low-ego working culture.

Opportunities for professional development, technical leadership, and career progression.

Global collaboration with talented colleagues across multiple countries and time zones.

In-person onboarding designed to help new team members build relationships and understand the organization's culture and ways of working.

A global annual leave policy providing 30 days of annual leave per year , including designated shutdown days, subject to applicable local requirements.

An inclusive environment that values diverse backgrounds, perspectives, and experiences.

Reasonable accommodations and support throughout the recruitment process where required.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1