Senior Solution Associate

Responsibilities:

- Own end-to-end solution delivery and adoption for assigned products/customers.

- Be in charge of the product roadmap and suggest and incorporate new features into the roadmap as necessary.

- Liaise with the engineering and ML team to develop new product features and drive execution as per the product roadmap.

- Be in charge of deployment at some of our key clients.

- Deliver AI SaaS products end-to-end with 4-5 years of experience in an AI SaaS-based organization.

- Interface seamlessly with customers, product, and tech teams to ensure smooth execution.

- Manage customer expectations, handle onboarding, and foster long-term satisfaction.

- Support travel for client meetings and implementations.

- Stay attentive to details, proactively resolve issues, and contribute to product feedback loops.

Requirements:

- 2-4 years in product delivery for AI SaaS startups, with hands-on experience in customer-facing roles.

- Proven track record interfacing with customers and product/tech teams and managing expectations/onboarding.

- Familiarity with AI tools like chatbots.

- Attentive, communicative, and adaptable in a fast-paced startup environment.

- Bachelor's degree in business, IT, or related field (preferred).

Expectation:

- Ability to shape the future of manufacturing by leveraging best-in-class AI and software; we are a unique organization with a niche skill set that you would also develop while working with us.

- World-class work culture, coaching, and development.

- Mentoring from highly experienced leadership from world-class companies (refer to the Ripik.AI website for details).

- International exposure.