Senior Solution Architect

Job Summary

Ciklum is looking for a Senior Solution Architect to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

As a Senior Solution Architect, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities

• Define the target architecture, integration patterns and reusable components across the conversational AI, API and data layers
• Design API contracts and middleware that decouple the virtual assistant from backend systems
• Produce solution designs, architecture diagrams and technical decision records for client review and sign-off
• Agree access, integration approach and non-functional requirements with client architects and system owners
• Run technical feasibility spikes and assess API readiness, dependencies and delivery risks
• Set the security and authentication approach, including identity, access control, audit logging and PII handling
• Keep track of the clients wider programme landscape to avoid duplication and design conflicts

Requirements

• API and middleware design: REST, canonical JSON contracts, payload transformation (JSON, XML, SQL), versioning, retries, rate limiting and standardised error handling
• Cloud architecture, ideally AWS serverless (API Gateway, Lambda, Secrets Manager, DynamoDB), with CI/CD awareness. Equivalent GCP or Azure depth is acceptable
• Security and identity: OAuth2, OIDC, JWT, service accounts, role-based access control and GDPR-aware data handling
• Data integration: warehouse and analytics platforms such as Snowflake or Databricks, including secure API access
• Applied LLM experience: prompt design, extraction of structured data from free text, confidence scoring and guardrails
• Integration with CRM and ticketing platforms such as Salesforce, Oracle Service Cloud, Jira Service Management or ServiceNow
• Clear written and verbal communication, including producing design documentation that passes enterprise review
• 8 or more years in software or solution architecture, including 3 or more years as a solution or integration architect on enterprise programmes
• Consulting or client-facing experience in large, matrixed organisations

Desirable

• Voice AI or contact centre as a service (CCaaS) experience
• Multi-agent or supervisor orchestration patterns
• Experience modernising or wrapping legacy APIs
• Work in regulated sectors such as financial services, healthcare or education
• Relevant cloud or platform certifications (for example AWS Solutions Architect Professional)

Personal skills

• Pragmatic: knows when to wrap a legacy system and when to wait for its replacement
• Proactive in unblocking access and dependencies with system owners, rather than designing around them
• Comfortable making and defending design decisions while several workstreams are moving at once

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