Senior Solution Architect - Banking Loyalty

About the Role:

We are a leading loyalty player in the banking segment, and this role sits at the centre of banking loyalty thought leadership. As Senior Solution Architect, you will be our in-house banking loyalty expert - shaping the product for banking clients, setting up the Customer Success processes that make those engagements repeatable, and partnering directly with customers to guide their loyalty growth.

This is a hands-on, customer-facing role for someone who combines deep domain knowledge with product instinct and the ability to translate client needs into scalable solutions.

Key Responsibilities:

- Enhance and shape the Xoxoday product for banking loyalty use cases, working closely with Product and Tech.

- Guide on product features but also operational excellence that helps reduce issues.

- Define and set up Customer Success processes that ensure consistent, successful delivery for banking clients.

- Act as a trusted advisor to banking customers, providing growth consulting that delights and retains them. This includes guiding them on growth initiatives and campaigns.

- Partner across Product, Tech, and CSM to align solution design with delivery and roadmap.

- Bring the voice of the banking customer into product and process decisions.

What Success Looks Like (First 6 Months):

- The product is meaningfully stronger for banking loyalty scenarios.

- Repeatable processes are in place for onboarding and servicing banking clients.

- Banking customers see clear value and growth from the right consulting and solution design.

Must-Have Skills & Experience:

- Deep banking loyalty expertise - proven domain knowledge of loyalty programs in the banking sector.

- Strong client-facing persona, comfortable advising senior stakeholders.

- Solid product knowledge and the ability to shape solutions, not just deliver them.

- Experience defining human and system processes that scale across multiple clients.

- 79 years of relevant experience.

Preferred Background:

- Background specifically in banking loyalty.

- A track record of product vision, industry knowledge, and process definition in a client-facing capacity.