Senior Software Test Engineer - D365 CE

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary The Senior Software Testing Engineer is responsible for driving quality engineering strategy, leading automation initiatives, and ensuring high test coverage across Microsoft Dynamics 365 Customer Engagement (CE) applications. This role requires strong technical expertise in automation frameworks ( Leapwork , Playwright , Selenium), and the ability to collaborate closely with cross-functional teams to deliver high-quality, reliable CRM solutions.

What You Will Do

Leadership & Strategy Define and implement the overall QA strategy aligning with CE product and organizational goals. Mentor and guide automation engineers; ensure best practices and skills development. Coordinate QA activities across CE modules such as Sales, Customer Service, Field Service, and Project Operations. Facilitate triage calls, team meetings, and cross-functional collaboration with business and IT stakeholders. Automation Framework Ownership Design, develop, and maintain robust automation frameworks using Leapwork , Playwright , Selenium, and RestAssured (Java/Python preferred). Upgrade or optimize existing frameworks for reliability, maintainability, CI/CD compatibility, and container-based test execution. Enable tagging, modularization, and classification of failures to support large-scale execution across CE modules. Test Planning & Execution Prepare, review, and maintain QA artifacts (test plans, cases, regression suites, reports). Ensure complete test coverage—functional, integration, API, end-to-end, performance, and mobile testing. Oversee defect triage, prioritization, and root cause analysis. Coordinate environment setup, test execution, and regression cycles across Dev/UAT/Prod releases. Performance & Reliability Oversight Collaborate with performance engineers to define SLAs and gather non-functional requirements. Monitor bottlenecks, flakiness ( Integrate performance regressions into CI/CD pipelines for timely detection of issues. Continuous Integration / DevOps Coordination Enable development teams with regression test suites for shift-left validation of breaking changes. Implement and maintain CI/CD pipelines for automated test execution in Azure DevOps and GitHub. Support deployments, verification cycles, and parallel release testing across CE environments. Reporting & Governance Track KPIs such as defect density, test coverage, execution reliability, and automation ROI. Prepare dashboards, quality reports, and provide regular updates to stakeholders. Manage risks, dependencies, and ensure timely delivery of quality outcomes.

What You Will Have

Technical Expertise Strong expertise in automation tools: Leapwork, Playwright, Selenium WebDriver, RestAssured, Robot Framework. Programming skills: Java, JavaScript/TypeScript, Python. Frameworks: Page Object Model (POM), BDD (Cucumber). API testing: Postman, Swagger, RestAssured. CI/CD & DevOps: GitHub, Azure DevOps pipelines, release management. Performance tools awareness: JMeter, AppDynamics, Dynatrace, DataDog, CloudWatch. Soft Skills & Competencies Strong ownership mindset and ability to lead testing across multiple CE projects. Excellent communication and stakeholder management. Proven ability to collaborate with cross-functional teams in Agile and hybrid environments. Ability to analyze complex issues, propose solutions, and drive continuous improvement.

Considerations for Top Candidates Hands-on experience with Dynamics 365 CE modules (Sales, Customer Service, Field Service, Project Operations). Advanced debugging and troubleshooting skills for CRM test automation. Experience building automated test scripts using Leapwork and Playwright for CE customizations, integrations, and performance benchmarks. Skilled in environment troubleshooting, regression cycles, and upgrade readiness validation. Ability to prepare clear test design documents, reusable QA templates, and developer guides for team adoption. Strong knowledge of workflow automation, security role validation, and performance tuning within CE. Experience with data migration testing using Data Export Service, Dataflows, and ETL techniques. Proficiency in API testing for CE integrations (OData, REST/SOAP, Dataverse APIs). Exposure to CI/CD pipelines in Azure DevOps for automated regression cycles and release validation. Ability to conduct peer reviews of test automation scripts, enforce coding standards, and ensure compliance with Microsoft best practices. Skilled in preparing dashboards and test coverage reports for stakeholders, highlighting automation ROI and defect density. Familiarity with upgrade readiness testing, hotfix validation, and ensuring compatibility of customizations during cumulative updates.

Experience 10–12+ years of QA experience with at least 8+ years in an automation-focused role in ERP. Proven experience in enterprise-scale CRM environments, including cloud platforms and multi-app ecosystems. Exposure to industry domains such as manufacturing, logistics, retail, and enterprise applications.

Certifications (Preferred) MB-910: Dynamics 365 Customer Engagement Fundamentals. MB-920: Dynamics 365 Customer Service, Sales, or Field Service certifications. Experience with Power Platform test automation and AI-powered Copilot Studio. Certifications like MB210, MB220, MB230 & MB240 will be good

Posting Dates: June 25, 2026 - July 8, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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