Senior Software Support Engineer

• Defining monitoring events for IDfys services and setting up the corresponding alerts
• Responding to alerts, with triaging, investigating and resolving resolution of issues
• Learning about various IDfy applications and understanding the events emitted
• Creating analytical dashboards for service performance and usage monitoring
• Responding to incidents and customer tickets in a timely manner
• Occasionally running service recovery scripts
• Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis

Skills Required:

• scripting,MySQL,Root Cause Analysis,Log Tracking,Alerts and Monitoring,Application support,AWS,
• Candidate Attributes:
• You should be a graduate with a minimum of 2+ years of technical product support experience with following skills:
• Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management
• An ability to understand data and analyze logs to help investigate production issues and incidents
• Hands On experience of Cloud Platforms (GCP/AWS)
• Hands On experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch)
• Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus
• Experience in writing SQL is plus
• Knowledge of Scripting language like Elixir/Python is a plus