Senior Software Engineer

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: This is an onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.

Senior Software Engineer – Frontend (UI) The Senior Software Engineer – Frontend is a hands-on individual contributor role for an experienced frontend engineer with strong technical expertise, ownership mindset, and a collaborative approach to building scalable web applications. This role is responsible for contributing to the development, modernization, and optimization of our frontend platform while actively delivering high-quality production code. As a strong contributor, you will work on complex frontend initiatives, participate in technical design discussions, and help improve the scalability, reliability, performance, and usability of our applications. You will collaborate closely with product, design, backend engineering, and QA teams to deliver impactful, user-centered experiences aligned with business goals. You will contribute to frontend best practices through code reviews, architecture discussions, testing strategies, and engineering standards. You will also support and mentor junior engineers while continuously growing your own technical expertise within a fast-paced, product-driven engineering environment. This role is ideal for someone who enjoys building modern frontend applications, solving technical challenges, collaborating across teams, and growing toward advanced technical leadership. We are seeking a Senior Software Engineer – Frontend (UI) to contribute to the evolution of our web applications and support Nextiva’s mission of delivering exceptional customer experiences through a unified, modern platform powered by AI and automation.

Responsibilities

• Contribute to the rebuild and modernization of existing web applications to improve performance and user experience
• Collaborate closely with design teams to translate UI/UX concepts into scalable, high-quality interfaces
• Write clean, maintainable, and high-performance React-based frontend code
• Participate in end-to-end feature delivery, from design through deployment
• Contribute to frontend engineering standards through code reviews, testing, and engineering best practices
• Debug application issues, identify bottlenecks, and improve frontend performance
• Work with CI/CD pipelines and modern frontend development workflows
• Evaluate and implement modern frontend tools and libraries where appropriate
• Ensure consistency, maintainability, and scalability of frontend applications
• Collaborate with cross-functional teams including product, backend, QA, and design
• Contribute to shared component libraries and frontend architecture initiatives
• Participate in PR reviews with attention to maintainability, accessibility, and code quality
• Support and mentor junior engineers within the team
• Stay current with modern frontend technologies, frameworks, and engineering practices

Requirements Basic Qualifications

• 6–9 years of experience in frontend development
• Strong expertise in React and frontend fundamentals (JavaScript, HTML, CSS)
• Experience working in product-based organizations
• Strong understanding of the software development lifecycle
• Experience debugging frontend applications and optimizing performance
• Familiarity with CI/CD pipelines and modern development workflows
• Strong understanding of computer science fundamentals
• Solid TypeScript experience including types, generics, and reusable component patterns
• Experience with modern frontend tooling and package management
• Experience building reusable UI components and scalable frontend applications
• Hands-on experience with Tailwind CSS or modern styling approaches

Preferred Qualifications

• Experience with WebRTC or real-time communication technologies
• Experience with React Native or mobile application development
• Exposure to modern state/data management libraries (e.g., TanStack Query)
• Familiarity with monorepo tooling such as Turborepo, Nx, or pnpm workspaces
• Familiarity with modern frontend architecture patterns
• Experience with real-time or WebSocket-based applications
• Familiarity with Storybook-driven component development
• Exposure to headless UI/component libraries such as Radix UI or Base UI
• Flexibility to contribute across web, mobile, or browser extension experiences

AI & Modern Engineering Expectations

• Leverage AI tools to improve engineering productivity through code generation, testing, debugging, and workflow efficiency
• Understand how AI-powered experiences improve customer engagement and platform usability
• Stay current with emerging AI-assisted engineering practices and frontend development trends
• Contribute to building scalable and modern user experiences aligned with Nextiva’s AI-powered Unified-CXM platform vision

Additional Qualities

• Strong sense of ownership and accountability
• Self-motivated with the ability to work effectively in fast-paced environments
• Ability to manage multiple priorities and deliver high-quality work on time
• Strong attention to detail and commitment to engineering quality
• Collaborative team player with strong communication skills
• Willingness to learn, adapt, and embrace new technologies

Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. + Coverage Type - Employee Only + Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 + Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security💰 - Provident Fund & Gratuity
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Beware of Recruitment Fraud: At Nextiva, we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage. We also do not authorize any third parties to collect payments or sensitive information on our behalf.

All genuine communications from Nextiva originate from official email addresses ending in “@nextiva.com”. Communications received from free email services (such as Gmail, Yahoo, or Hotmail) purporting to be from Nextiva should be treated as fraudulent. If you are contacted by a third-party claiming to represent us, please verify their credentials by writing to talent@nextiva.com. We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva, including unsolicited calls, WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process, Nextiva is not responsible for any losses arising from fraudulent activities. If you believe that you have been a victim of recruitment fraud, please contact your law enforcement agencies immediately. For genuine opportunities, please apply only through our official career sites: Nextiva Careers & Nextiva Jobs on LinkedIn. Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.