HYDERABAD · FULLTIME
Senior Software Engineer
Firstsource Solutions
Hyderabad · onsite · Posted 20d ago
Sourced from
Undisclosed2–7 yrsfulltimeHyderabad
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Section · 01
About this role
Job Overview
Responsibilities
Key Capabilities and Experience
Qualifications
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The role has the accountabilities of designing, developing and implementing cloud-based Contact Center as a Service (CCaaS) solutions using Amazon Connect and associated AWS services across client engagements.
Responsibilities
- Design, configure and implement contact center solutions using Amazon Connect
- Develop and manage Contact Flows, Queues, Routing Profiles, Quick Connects and User configurations
- Implement IVR, call routing logic, call recording and reporting capabilities
- Integrate Amazon Connect with AWS services such as AWS Lambda, Amazon Lex, Amazon S3, Amazon DynamoDB, Amazon CloudWatch
- Develop backend logic using Python or Node.js for serverless integrations
- Configure APIs and integrate with CRM and third-party systems
- Support telephony integrations including SIP, PSTN and DID provisioning
- Monitor performance, troubleshoot routing issues and optimize call flows
- Participate in requirement gathering, solution design discussions and implementation activities
- Conduct testing (SIT/UAT), deployment and provide production support
- Document technical designs, configurations and implementation details
- Collaborate with solution architects, project managers and client stakeholders to ensure timely delivery
Key Capabilities and Experience
- 2-7 years of hands-on experience in developing and implementing solutions using Amazon Connect
- Strong understanding of contact center operations and omni-channel customer experience
- Experience integrating conversational AI using Amazon Lex
- Working knowledge of serverless architecture and AWS ecosystem
- Understanding of telephony concepts including SIP, VoIP and call routing
- Experience working with CRM integrations and REST APIs
- Strong troubleshooting and debugging skills
- Ability to understand client requirements and translate them into scalable technical solutions
- Exposure to Contact Lens analytics and Quicksight reporting
- Experience working in agile delivery environments
Qualifications
- Graduate degree in Engineering / Computer Science / IT or related technical fields
- AWS Certification (Cloud Practitioner / Developer Associate) - Preferred
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
crmivrAnalyticsVOIPBackendHealthcareBloombergFinancial ServicesComputer ScienceProduction Support
Section · Company
About Firstsource Solutions
Firstsource Solutions
BPO
19.2k+
employees
2001
25 years old
Mumbai, Maharashtra
US
₹3.7L PA avg
Avg at Firstsource Solutions
About
Firstsource focuses on enhancing customer experience through technology and tailored support, optimizing business processes for global clients.
Industries
BPOBPO/KPO
Employee ratings
10 reviews
3.6/ 5
Culture
2.4
Career growth
2.3
Work-life
2.4
Employees rate it well for
Overall Company36Job Security35
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